Front Desk Supervisor

Job Description

Job Description

Company Description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees. 

As a Front Desk Supervisor, you will:

• Schedules and directs Front Office team members as needed.
• Serves as Manager of Duty in the absence of the General and Front Office Manager.
• Greets, registers, assigns rooms to guests and inputs information into property management system.
• Collects and posts security deposit as each guest checks in.
• Explain room charges to guest and accepts payment by cash, check or credit cards.
• Issues room keys.
• Checks guests out of property management and phone system.
• Answers all phone calls to the front desk and operator, transfers calls as needed.
• Turns on or restricts guest phones as needed.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
• Remains aware of room occupancy and availability.
• Computes bills, collects payments, and makes change for guests.
• Handle and count cash and process credit card payments and credits.
• Makes and confirms reservations.
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Able to listen and find solutions to guests problems.
• Balance all cash, credit card and other postings to the daily report at end of shift.
• Makes cash deposit in safe.
• Coordinate with housekeeping when VIP Guests arrive
• Train all new Front Desk personnel

• Must be able to work the overnight shift
• Must be able to regularly lift, pull, push and or/move up to 50 pounds.
• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hour

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on ziprecruiter.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.