Audiology Technician

Audiology Technician (CFE)

Starkey is seeking an Audio Tech to join our world-renowned Center for Excellence in Eden Prairie, MN. As a premier hearing health center serving patients from around the globe, this role plays a vital part in creating a welcoming, seamless patient experience while supporting licensed providers with daily clinical and office operations.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

The Audio Tech provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider. The Audio Tech must abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. Position may require travel to various office locations and a temporary/provisional license. Also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. Responsible for creating a positive first impression and providing a quality patient journey experience. This position supports the provider by performing a variety of customer service, sales, marketing, operational and administrative functions.

Job responsibilities include evaluating, interpreting, and improving Center for Excellence workflows, analyzing patient feedback, independently conducting virtual consultations, enhancing the waiting-room and clinic experience, collaborating cross-functionally, ensuring positive Patient Journey experience, interacting with patients to schedule full audiometric evaluation, assisting the licensed professional with counseling and cleaning of hearing instruments, answering phones in a timely manner, maintaining day-to-day operational procedures, helping build practice, supporting all marketing efforts, and other duties as assigned.

Minimum education, certification, and experience requirements include a high school degree preferred or equivalent work history, and at least 3 years of receptionist/patient care experience. Knowledge/technical requirements include good computer skills and knowledge of office software systems including MS Office. Competencies, skills, and abilities include attending patient management software training, ability to organize and multitask, good problem solving, analytical abilities, communication, organizational and interpersonal skills, and Spanish speaking a plus but not required.

Working conditions include standard office conditions and occasional travel, up to 50% of time when training. Equipment operation includes audiometer and standard office equipment.

The hourly wage for this position is between $25.00 - $29.80. Benefits include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.