Call Center Remote Customer Service Representative - Vimo Inc (GetInsured) | Atlanta, GA

Call Center Remote Customer Service Representative – Vimo Inc (GetInsured) | Atlanta, GA Vimo Inc (operating as GetInsured) is hiring Remote Customer Service Representatives to join its call center team. This full‑time role pays $17–$18.50/hour (with performance incentives and higher pay for Spanish bilingual reps) and includes paid training, benefits, and opportunities for career growth. You’ll be part of a team helping customers navigate health insurance enrollment, delivering excellent service while working from home. Key Responsibilities Handle inbound and outbound customer calls Deliver consistent, high‑quality customer service experiences Manage customer accounts and provide technical support Process application data entry accurately Respond to online chat inquiries as assigned Interpret and follow defined procedures and policies Apply creative problem‑solving skills to resolve issues Adapt to changing projects and updates Manage time effectively with multitasking and prioritization Complete required training, self‑study, and testing to maintain certifications Adhere to regulated communication guidelines across all channels Candidate Requirements Minimum age: 18 years or older Must complete background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required during training Commitment to full attendance for 3‑week paid training program Minimum internet speed: 35 mb/s (hard‑wired Ethernet required) Cable/Fiber broadband only (mobile internet, Wi‑Fi extenders, or satellite not compatible) Moderate to advanced computer skills Comfortable learning new technology quickly Professional demeanor with strong verbal and written communication skills Self‑motivated and success‑driven Ability to work full‑time Monday–Friday with occasional Saturdays Preferred Experience (not required) Customer support or technical support roles Group or individual health insurance knowledge (Affordable Care Act) Call center experience Familiarity with CRM systems Spanish bilingual skills (higher pay rate available) Compensation and Benefits Pay: $17–$18.50/hour (+ incentives) Spanish bilingual reps: $19/hour (+ incentives) Paid training (3 weeks) Performance and attendance‑based incentives 401(k) with company match Individual Coverage HRA (ICHRA) Paid time off (PTO) and paid holidays Employee referral program Collaborative and supportive remote team environment Why Join Vimo Inc (GetInsured)? Be part of the largest state‑based marketplace footprint in the U.S. Help millions of consumers make better health plan decisions Work with award‑winning cloud‑based enrollment tools Join a team recognized for ethics, innovation, and growth Enjoy the convenience of working from home with career advancement opportunities Application Process Proceed to job application. Job Type: Full‑time, Seasonal Pay: $17–$18.50/hour (+ incentives) | $19/hour for Spanish bilingual reps Location: Remote ( Atlanta, GA 30339 ) #J-18808-Ljbffr School Result