Lead Housing & Case Management Specialist

Job Description

Job Description

Salary:

Matthew 25 has been recognized as a top workplace 3 years in a rowand were just getting started!Come join our mission-driven team!

AtMatthew 25, were proud to offer a benefits package designed to support our employees both professionally and personally:

Competitive paythat reflects your skills and experience

Generous paid time off, including a minimum of 17 days and 12 paid holidays

No required overtime everwe value work-life balance

Comprehensive health coverage, including 3 medical plan options, vision and dental insurance, and company-paid life insurance

Professional growth opportunities, including company-sponsored continuing education and development programs

Retirement planwith company matching up to 4%

Public Service Student Loan Forgiveness options

A mission-focused workplacewhere every team member is dedicated to serving our community

Join us and make a difference every day while thriving in a supportive, rewarding work environment!

Matthew 25s Mission:

We exist to serve those at risk for, living with, or impacted by HIV or other STIs through comprehensivehealthcare, education, and support while fostering community partnerships to combat stigma andimprove overall healthcare and quality of life.

Overview:

The Lead Housing and Case Management Specialist provides frontline operational oversight and expert guidance to the team of Case Management Specialists and Housing Case Management Specialists serving clients through the Kentucky HIV/AIDS Care Coordination Program (KHCCP) and housing programs funded by HOPWA, HOME TBRA, and the Kentucky Housing Corporation (KHC).

In addition to maintaining a reduced caseload, the Lead is the primary point of contact for day-to-day problem-solving, program guidance, and service quality within the team. This role ensures compliance with housing and HIV program standards, supports documentation accuracy through chart audits and care plan reviews, and promotes the application of a Housing First approach.

Key Responsibilities

• Provide direct case management and housing support to a reduced caseload of clients in accordance with KHCCP, HOPWA, TBRA, and HUD guidelines.
• Serve as the go-to resource for day-to-day team support, assisting with scheduling, service delivery questions, and complex client situations.
• Conduct regular chart audits and documentation reviews to ensure compliance, accuracy, and consistency across the teams caseloads.
• Support staff training, onboarding, and skill development to maintain program standards and service quality.
• Promote a Housing First approach and ensure clients are connected to appropriate medical, housing, and social service resources.
• Assist clients in maintaining Ryan White eligibility, accessing health insurance, and adhering to care plans and treatment.
• Collaborate with the Program Manager on workflow coordination, performance monitoring, and continuous improvement efforts.

QUALIFICATIONS

• Must have a Bachelors of Social Work or a B.S. in a related field, or have a Licensed Practical Nurse certification
• Basic knowledge of medical case management principles.
• Experience working in a nonprofit organization or a strong desire to work in service driven environment.
• 100% Commitment to Matthew 25's mission, vision and values
• Flexibility, as our services are available to a large geographic area in the state of Kentucky, which may require some travel
• Valid Drivers License with at least three (3) years driving experience and less than two (2) moving violations in the past three (3) years.
• Must be able to pass a drug screen and background test.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work vary, but are typically Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand.

This position is considered a hybrid position when duties are performed within the scope of this job description. If performing duties outside of the essential duties of this job description, the employee may request an alternative accommodation from their director to best meet the needs of the employee for the terms of the irregular duties. (Example: Employee is participating in a virtual conference and is requesting to WFH to attend and accommodate employee needs during the time of the conference).