Field Service Technician II Phoenix, AZ

Field Service Technician – UPS Systems

Powering Innovation, Delivering Excellence: Supporting the Future of Critical Power Solutions! MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician – UPS Systems to provide on-site service, maintenance, and technical support for single and three-phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, you'll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission-critical infrastructure.

What You'll Do:

• Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites.
• Support Customers Directly: Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance.
• Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures.
• Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status.
• Lead Emergency Support: Participate in an on-call rotation to provide emergency field service and technical support as needed.
• Collaborate Cross-Functionally: Work with other departments to identify product performance issues and develop long-term solutions for improved reliability.
• Drive Product Improvement: Recommend service upgrades—such as battery replacements or enhancements—to ensure long-term equipment performance and customer satisfaction.
• Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures.
• Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments.
• Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections.
• Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies.

What You Bring:

• Education & Experience: Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment—or equivalent combination of education and hands-on experience.
• Technical Skills: Advanced knowledge of UPS systems and peripherals, including data center electrical equipment; proficiency using electronic and mechanical test tools, with ability to collect and report test data; ability to read schematics and one-line facility drawings; basic familiarity with communication and networking protocols.
• Certifications: OSHA-10 Construction and NFPA-70E certifications required.
• Communication: Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers.
• Problem Solving: Proven ability to identify issues, develop solutions, and implement repairs efficiently.
• Technology Proficiency: Advanced skills in Microsoft Office and experience using MRP/ERP systems.
• Valid Driver's License: Required for travel to customer locations and rental vehicle use.
• Competitive Salary: Pay is approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications.

What's in It for You?

• Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your family's health.
• Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%.
• Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually.
• Career Advancement: Access training programs and educational support to further develop your skills and career.
• Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.

Why MEPPI?

At MEPPI, you're more than just an employee—you're a vital contributor to a mission focused on reliability, innovation, and excellence. As a U.S. affiliate of Mitsubishi Electric, we deliver world-class solutions in power systems, rail transportation, and large-scale display technology. Join a collaborative and forward-thinking team where your work drives results.

About Us:

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and visual display solutions across North America. Be part of a company that's powering the future through engineering excellence and customer commitment.

Equal Opportunity Employer:

MEPPI is committed to an inclusive and diverse workplace. We encourage applicants of all backgrounds to apply and ensure fair consideration for all.