Clinical Case Manager Behavioral Health

Telephonic Clinical Case Manager

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This is a work-from-home role within the United States, operating on standard business hours, Monday–Friday, 8:00 AM–4:30 PM (your time zone). No nights. No weekends.

The position utilizes advanced clinical judgment and critical thinking to support members' physical and behavioral healthcare needs. This is accomplished through comprehensive assessment and care planning, direct provider collaboration, and coordination of psychosocial wraparound services. The goal is to ensure effective use of available resources while achieving optimal, cost-effective outcomes for each member.

Fundamental Components

• Provide telephonic clinical case management for the Medicare population.
• Apply Motivational Interviewing and other engagement strategies to enhance member participation in case management programs.
• Complete a Comprehensive Assessment and individualized Plan of Care.
• Document all interactions in clinical systems supporting legacy Aetna and Coventry membership.
• Offer behavioral health consultation and collaborate with internal Aetna partners.
• Participate actively in clinical treatment rounds.
• Engage in team initiatives focused on program development—innovative thinking encouraged.
• Spend the majority of work time conducting telephonic outreach and performing computer-based documentation.
• Assist members in locating appropriate community-based behavioral health resources.

Required Qualifications

• 3+ years of direct clinical practice experience.
• Active and unrestricted clinical behavioral health license in the state of residence (e.g., LPC, LCSW, LMFT, LISW).
• Experience working within behavioral health on a multidisciplinary team supporting the Medicare population.
• Strong time-management and organizational skills, with the ability to multitask in a fast-paced environment.
• Ability to sit for extended periods while completing computer-based documentation.
• Motivational Interviewing experience is a plus.
• Access to a residential broadband internet connection of at least 25 Mbps download / 3 Mbps upload.

Preferred Qualifications

• Crisis intervention skills.
• Experience in managed care and/or utilization review.
• Case management or discharge planning experience.

Education

• Minimum of a Master's degree in Behavioral or Mental Health or a related field (e.g., Social Work, Counseling, Psychology).

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.