Special Event Monitor - Student Hourly

Special Event Monitor - Student Hourly | University of KansasA Special Event Monitor is responsible for providing on-site assistance and supervision for special events and reservations hosted on KU Recreation Services facilities, including: the Ambler Student Recreation Fitness Center, Central Field, Shenk Sports Complex, Outdoor Volleyball, Tennis Courts, and/or other designated areas. Special Event Monitors are expected to perform and follow the tasks mentioned in the responsibility areas listed below during a given shift. In each area, a Special Event Monitor shall enforce policies and procedures, and/or complete specific responsibilities so that the KU Community can participate safely in a special event or reservation. Special Event Monitors are needed year-round. Shifts may occur at any time of the day: early morning, afternoon, evening, and late-night hours as some events may go all day and/or all night long. Special Event Monitors may be needed to work weekday or weekend hours. Each Special Event Monitor must be certified in CPR/AED within 1 month of hire, training is provided to those not currently certified.Duties include but are not limited to the following:Actively supervise all special event and reservation participants to ensure safety to individuals and KU Recreation Services facilities and equipment.Enforcement of all KU Recreation Services facility policies and procedures.Work all shifts as assigned; shifts may also be picked up voluntarily.Substitute shifts when available.All decisions, actions, and enforcement of policies and procedures must be maintained with a high level of integrity and consistency.Implement risk management procedures and protocols when necessary.Be available (during open hours and outside of building hours) to staff any and all events at ASRFC, Shenk Sports Complex, Superfield, Central Field, Outdoor Volleyball, and Tennis Courts sites as assigned or scheduled.Ensure all participants have signed a participant waiver.Carry radio, iPad, necessary keys, and emergency items (AED, backpack, etc.) to all events.Event Setup/BreakdownCompletion of all duties assigned by Facility Supervisors, Special Event Program Manager and KU Recreation Services Assistant Director of Outdoor Pursuits and Special Events.Provide any equipment, set-up, forms, etc. needed for an event or reservation, as provided by the Special Events Program Manager and/or Assistant Director of Outdoor Pursuits and Special Events.Set up necessary equipment (e.g., tables, bleachers, etc.) for all special events when needed, as well as tearing it all back down, cleaning, and putting things away.Complete event monitor reports appropriately with detailed information.Collect and document broken equipment for follow up.File descriptive and accurate reports pertaining to high-risk scenarios (e.g., tornado or fire emergency, injury reports, contacting law enforcement, if necessary, due to violence, harassment, etc.).Customer CommunicationMaintain effective and appropriate communication with participants, guests, co-workers, and KU Recreation Services professional staff as needed.Exceed customer service expectations.Conflict-resolution and dealing with on-site issues.Act with personal responsibility.Inform participants about their responsibility of maintaining and returning equipment undamaged.Identify any hazards that jeopardize the safety of participants and respond appropriately (e.g., slippery surfaces, poor lighting, broken equipment, etc.).Ensure a safe environment exists for patrons through preventative supervision and the ability to cooperate with ASRFC staff as well as law enforcement if necessary.Decide if an event may proceed or be canceled given the status of inclement weather.Disseminate accurate information to patrons.Other Duties as AssignedAttend all scheduled meetings and work-shifts on time, while being ready to learn at work.Assist in other areas of the facility if/when needed.Required QualificationsExhibits good communication skills.Flexible work schedule.Preferred QualificationsWork Study eligible.Demonstrated customer service experience.CPR/AED certification (can be completed up to 30 days after hire date).Valid U.S. Driver's License.Position RequirementsDuring the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).Employment Conditions(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR. (2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.Additional Candidate InstructionIn addition to the online application, the following documents are required to be considered for this position:ResumeCover letterThe application deadline is 12/31/2026. A review of applications is ongoing throughout the posting period. University of Kansas