Patient Access Representative (73437)

Job Details Location: 11606 A.Z. 4864 E Baseline Rd Ste 101 - Mesa, AZ 85206 Position Type: Full Time Job Category: Non-Clinical Staff (Women's Care) Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. Responsibilities Greet all patients and visitors with a smile in a prompt and courteous manner. Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy. Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals. Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.). Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy. Have a full understanding of the financial policies and patient forms to be able to clearly answer any questions. Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values. Confirm all unconfirmed appointments for the next business day. Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur. Assist patients who are having difficulty with online registration or completion of forms. Schedule or reschedule appointments. Act as a backup to verify patient insurance information and determine possible patient payment responsibility. Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider. Schedule any follow up appointments upon patient check out. Ensure all appointments in eCW are "checked out" at the end of each day or appropriately updated. Ensure that the lobby and front area are always kept tidy and presentable, and clean the waiting room if necessary. Demonstrate and embody the Women’s Care mission and core values. Comply with all HIPAA rules, regulations, and guidelines. Perform other duties as assigned. Qualifications High school diploma or equivalent required. Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter. Strong organizational skills. Customer‑centric focus and a warm, welcoming, and professional demeanor. Strong verbal and written communication skills. Deadline‑driven and detail‑oriented. High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office. Ability to multi‑task in a high‑volume and dynamic environment. Effective communication and collaboration with patients, co‑workers, and providers. Dependable, reliable, and punctual. Preferred Skills Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus. General knowledge of medical terminology and billing beneficial. Experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus. Benefits Competitive compensation package Health, dental, and vision benefits Paid time off and paid holidays 401k plan Opportunity to make a difference in patients' lives every day Core Values Communication & Collaboration Transparency Accountability & Integrity Patient Care & Innovation Excellence Respect At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization. #J-18808-Ljbffr Paycom - ATS