System Support Specialist

Job Title

Highmark Residential

Job Description

Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling and financially rewarding workplace!

Responsibilities

What your day to day might look like:

• Provide daily phone and email support for properties regarding Yardi and other technical programs
• Coordinate timely weekly and month-end closings and perform reviews of data submitted
• Perform reconciliations, research and troubleshoot discrepancies as related to the rent roll and accounts receivable
• Review pre-close reports, distribute correction notices and ensure completion of corrections by month-end close deadline
• Work with accounting personnel to resolve on-site accounting discrepancies
• Maintain training calendar working with other departments with training needs
• Schedule, prepare classroom facilities and conduct training of all technical classes
• Create or modify training materials for web-based and live training classes
• Coordinate the implementation and update of Yardi policies and procedures as revised with the communities
• Lead lease file audits during due diligence; perform rent roll set up and assist in acquisition setups and dispositions
• Perform property file audits and re-audits as needed

Qualifications

Qualifications:

• On-site experience and previous bookkeeping required
• Extensive experience with Yardi, on-site accounting processes and controls
• Microsoft office skills - Word, Excel, and PowerPoint
• Possesses excellent writing and communication skills, including proper grammar and email etiquette
• Ability to speak in front of groups of people
• Basic understanding of accounting functions
• Able to travel overnight as required, approximately 30%
• Ability to coordinate activities and meet deadlines
• Ability to collaborate with peers on training and support objectives