Information Technology Administrator

Job Description

Job Description

THE POSITION

Envision schools seeks an Information Technology Administrator dedicated to educational equity through technology repair, maintenance, and support at our schools.

The Information Technology Administrator ensures that our technology infrastructure not only runs smoothly but also empowers our staff and students at:

• The Envision Support Office
• Downtown Oakland Science Academy (DOSA) and
• East Bay Innovation Academy.

The role will be pivotal in diagnosing and resolving technical issues, maintaining our network and hardware, and supporting our educational goals through technology. 

WHO WE ARE

Our mission is to transform the lives of students - especially those who will be the first in their families to attend college - by preparing them for success in college, career, and life. Envision Education currently operates four small schools in San Francisco, Oakland, and Hayward, as well as a national educational consulting firm called Envision Learning Partners. Envision Education has made an explicit commitment to becoming an exemplary network of schools with an instructional and cultural vision rooted in an anti-racist and pro-Black framework. The following represents Envision Schools’ vision for 21st-century skills, character traits, and cognitive and social-emotional skills that learners need for success in college, career, and life.

• Knowledge and Love of Self and Land
• Collectivism
• Critical Thinking
• Self Determination
• Criticality
• Leadership

WHO YOU ARE

• You are equity-focused. You are unapologetic about your deeply held belief that all children can achieve. You believe that anti-racist and pro-Black practices and frameworks are essential to change the status quo for all students.
• You are collaborative. You make decisions in partnership with others, focused on what is best for the students 
• You are invested in our core values. You hold high expectations for the entire school community. You examine your own biases in your pursuit of equity for all. Every opportunity to learn something new excites you.

KEY RESPONSIBILITIES

Infrastructure & Network Management

• Technology Infrastructure: Oversee daily operations of computer systems, hardware, software, and network infrastructure to ensure reliability and efficiency.
• Network Connectivity & Security: Manage and optimize wired and wireless networks, firewalls, switches, and wireless components. Perform device management and installation with knowledge of networking and cybersecurity best practices.

Systems & Technical Operations

• System Administration: Administer user accounts and permissions across various platforms (e.g., Google Workspace, Jamf). Handle installation, configuration, patching, and maintenance of macOS, ChromeOS, and Windows.
• Technical Troubleshooting: Diagnose and resolve issues with servers, workstations, and peripherals. Manage software deployment, licensing, and updates.
• Asset Management: Develop and maintain detailed inventory, documentation, and protocols for all technological assets, ensuring operational excellence and compliance.

User Support & Service

• Help Desk Support: Provide first-level technical assistance to staff and students with patience, empathy, and a helpful attitude. Utilize our service request system for issue tracking and escalation, focusing on minimizing downtime and maintaining positive stakeholder relationships.
• Collaborative Problem-Solving: Move work forward collaboratively across multiple teams, serving as a reliable backup for the IT team and promoting a culture of teamwork and mutual support.
• Continuous Learning: Rapidly learn and apply new technologies as the IT landscape evolves, maintaining attention to detail in configuration changes, security management, and troubleshooting.

Studies have shown that women and people of the global majority are less likely to apply if they do not meet every one of the qualifications. We are interested in finding values-aligned educators and leaders from a variety of backgrounds. We encourage you to apply, even if you don’t meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, we encourage you to apply and share your experience and questions as part of your cover letter.

QUALIFICATIONS

• Commitment to the mission of Envision Education.
• Commitment to anti-racist and pro-Black leadership in the workplace.
• Expertise in Apple hardware and Mac OS, and Google Chrome hardware support, with a strong foundation in networking principles.
• Proficient in Meraki management, including network configuration, security settings, and device management, to ensure a seamless, secure, and scalable digital environment.
• Familiarity with audio/visual technology and proficiency in crucial software applications (Google Apps, Adobe Creative Suite).
• Previous experience in educational settings is highly desirable, with a passion for leveraging technology to enhance learning.
• A proven track record of resourcefulness with a knack for solving complex problems.
• Once hired, continuous current California residency.
• Receptiveness to feedback and desire to continuously improve to meet outcomes.
• Preferred: A degree in IT, Computer Science, or related field, and/or technology certifications (e.g., CompTIA, Cisco, Microsoft, Apple)

PHYSICAL DEMANDS

While performing the job's responsibilities, the employee is required to:

• Talk and hear
• Sit and use their hands and fingers while repairing technical equipment
• Travel between multiple campuses and while driving, lifting, moving, or navigating different floors and stairs.

LOCATION & TRANSPORTATION

This role requires flexibility to travel between the three primary sites for this role, including: The Envision Schools Support Office, Downtown Oakland Science Academy, and East Bay Innovation Academy -- as well as occasional travel to our other schools located in San Francisco and Hayward.

• A valid driver's license and access to a reliable vehicle is required for frequent inter-site travel, which may involve transporting equipment.
• Personal vehicle mileage is reimbursable for work-related travel between school sites.
• Regular commuting is not reimbursable.

COMPENSATION & BENEFITS

The salary range for this role will be prorated based on an annual salary of between $70,304 - $78,000 dependent upon years of aligned experience and credentials.  

• Paid sick and personal necessity leave.
• Excellent health benefits package with employer contribution to benefits.
• Excellent Optional Flexible Benefits Plan including dependent care, medical care, pet insurance, parking, and commuter benefits.
• 403b Plan.