PBX Operator (Guest Services Phone Operator)

PBX Operator At Ocean Beach Club

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!

What will I be doing?

As a PBX Operator at Ocean Beach Club, you will be responsible for driving company success through performing the following activities to the highest standards:

• Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
• Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed
• Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
• Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
• Balance multiple responsibilities and prioritize duties based on importance with ease
• Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
• Maintains any pertinent departmental log sheets, checklists and/or reports
• Assist with other departments as needed and carries out other reasonable requests by management

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:

• Related work experience
• Proficiency reading, writing and speaking in English
• Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
• Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
• Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
• A professional attitude that prevails when handling upset guests and difficult situations
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior high-volume switchboard experience
• Previous experience working in the hospitality industry

Why do team members like working for us: Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Qualifications

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 16818
• Job Category Operations
• Job Schedule Full time
• Job Shift Variable
• Locations Ocean Beach Club, a Hilton Vacation Club (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts