Ambassador

Job Description

Job Description

In Los Angeles, the starting hourly base pay rate for Team Jeni’s Ambassadors is $20.00/hour but our Ambassadors have the opportunity to earn an average of $30.19 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Los Feliz team. 

At Jeni’s, we’re devoted to making better ice creams and bringing people together.  Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Ambassadors are our part-time, front-line crew members.  They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

As an Ambassador, you will: 

• Serve the ice cream Time magazine calls “the best in America” 

• Gain valuable real-world business and entrepreneurship experience 

• Work in an environment oriented around serving each other and making people’s day

• Have opportunities for growth within a growing company 

• Receive competitive compensation 

Qualities of an Ice Cream Ambassador (also known as a scoop shop employee): 

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment 

• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

• Available to work weekends, late nights (past 11 p.m.) 

• Provide consistent, world-class service to every single customer 

• Reliable, on time, and ready to hustle for every shift

• Committed to the well-being of their shop team, their community, and the environment around them

About Jeni’s Splendid Ice Creams: 

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a certified B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. 

Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form. 

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NOTICE PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND CALIFORNIA  PRIVACY RIGHTS ACT  

Effective Date: July 1, 2020  

Last Reviewed on: December 7, 2023  

Introduction  

This Privacy Notice (the “Privacy Notice”) is adopted to comply with the California Consumer Privacy Act of  2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”). Any terms defined in the CCPA  have the same meaning when used in this Privacy Notice.  

Jeni’s Splendid Ice Creams, LLC (“Jeni’s”) is committed to protecting the privacy and security of personal  information. In the course of our business, we may ask job applicants, prospective employees and employees  (“you” or “your”) to provide personal information relating to your employment or prospective employment.  This Privacy Notice describes how Jeni’s collects and uses personal information, the categories of personal  information we collect and instances when the personal information may be disclosed to third parties. Jeni’s  will only collect and process personal information in accordance with this Privacy Notice, unless otherwise  required or permitted by applicable law.  

Information We Collect  

We collect information that identifies, relates to, describes, references, is reasonably capable of being  associated with, or could reasonably be linked, directly or indirectly, with a particular individual ("Personal  Information").  

Further, under California law certain data elements are classified as Sensitive Personal Information  (“SPI”). Collection of such data provides possible additional rights to California employees (see Your  California Privacy Rights). Below is a list of data elements that are classified as SPI:  

 Identifying Information: SSN, Driver’s license number, passport/visa information,  immigration information  

 Demographic data: Race, ethnic origin  

 Financial Information: Banking details  

 Health and safety information: Employment-relevant health conditions, workplace illness  

 IS information: contents of user’s mail, email, or text messages  

 Biometric Information: Facial recognition scans, fingerprints, iris/retina scans, and keystroke  or other physical patterns  

 Geolocation Data: Precise physical location  

 Other SPI: religious/philosophical beliefs, union membership, sexual orientation, credit card  number/access code, genetic data  

Personal Information does not include:  

 Publicly available information from government records. 

 Deidentified or aggregated consumer information.