Retail Store Associate

Job Description

Job Description

Retail Pool Store Associate, you will be a key part of our customer-facing team, helping pool and spa owners find the right products and solutions. This role combines customer service, retail sales, technical knowledge, and light warehouse work in a friendly, fast-paced environment.

Primary Duties and Responsibilities:

• Deliver outstanding customer service and build rapport with regular clients
• Conduct in-store water testing and interpret results using digital software
• Recommend appropriate chemical treatments and maintenance plans
• Educate customers on pool care, product usage, and equipment troubleshooting
• Ensure store shelves are stocked, organized, and clean
• Receive and check in product shipments; manage inventory as needed
• Operate the cash register, handle transactions, and balance cash drawers
• Support promotional efforts and store merchandising strategies
• Participate in training on new products and safety procedures

Qualifications:

• High school diploma or GED required; some college preferred
• 1+ year experience in retail or customer service preferred
• Strong communication and interpersonal skills
• Willingness to learn about water chemistry and pool equipment
• Ability to work flexible hours, including weekends
• Must be able to lift 50 lbs and be on your feet for most of the shift

Nice to Have:

• Familiarity with pool/spa products or prior experience in the pool industry
• Bilingual skills (Spanish/English)
• Forklift certification or warehouse experience (for larger stores)

Compensation & Benefits:

• Competitive hourly wage (based on experience)
• Opportunities for advancement and seasonal bonuses
• Employee discounts on all merchandise
• Paid training and potential for full-time benefits