HVAC Service Dispatcher

Redmond's Complete Comfort | Lock Haven, PA We are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth. Why Work With Us? Join a company known for its integrity and commitment to positively impacting the community. We care about your well-being and support both your professional and personal needs, including your family. Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives. Could-based dispatch software - We use Service Titan (no paper!) Consistent weekly pay schedule HVAC Service Dispatcher This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner. Pay Range: $14.00 to $20.00 per hour | depending on experience Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required Benefits Health Insurance: Company covers 75% of the employee premium, 25% for dependents Retirement Plan: IRA with 3% company match 3 PTO / sick days 6 paid holidays + 2 paid floating holidays (Easter & your birthday)! 40 hours paid vacation What You Will Be Doing Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers Assist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and services Organize and manage service appointment scheduling Coordinate technician dispatching and daily routing Handle warranty submissions and equipment registrations accurately Maintain organized warranty and return documentation in both digital and paper formats Process warranty claims and keep all related files up to date Inform customers about available products, services, and company offerings Support outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-ups Update and maintain customer profiles, records, complaints, and communication history Deliver exceptional customer service and ensure a positive customer experience Utilize ServiceTitan CRM and dispatch software daily for scheduling, customer management, and workflow tracking What We Are Looking For High school diploma or equivalent 1+ year of customer service experience #J-18808-Ljbffr