Desktop Support Technician

Description Mid-level Desktop Support Technician to support a government site at Picatinny Arsenal, NJ as part of the Field Services team. Responsible for direct desk-side support, troubleshooting and repairing IT devices. Location and Physical Requirements Work location is a government site. Must be able to lift and carry 50 lbs. for up to 100 feet at a time; lift 25 lbs. vertically using ladders. Must be able to work in confined spaces and noisy environments; stand or sit for 8 hours. Use hand tools for rack mounting equipment. Must have normal color vision, correctable 20/20 vision, depth perception. Must be able to use test equipment such as OTDR. Must be able to drive personal or corporate vehicle; valid state license required. Key Responsibilities Manage resolution of customer tickets according to Service Level Requirements (SLRs). Ensure proper ticket handling according to guidelines. Properly troubleshoot and resolve user computer issues including hardware and software concerns. Ensure customer related tasks completed within timeline. Troubleshoot and resolve local and networked multi‑function devices, printers and other hardware components. Assist other technicians in resolving complex issues. Required Qualifications U.S. Citizen and possess a DoD Secret Clearance. HS diploma with 4+ years of relevant experience; additional education or certifications considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version 11. Experience with HP Service Manager, Remedy, or similar ticket management software. Basic network troubleshooting skills. Excellent customer service skills. Excellent oral and written communication skills. Preferred Qualifications Organized and detail-oriented. Strong leadership skills. Self‑motivated / self‑directing. Strong collaboration, prioritization, and adaptability. Relationship building. Ability to manage and prioritize own work, and that of team. Independent decision making. Analytical thinking. Effective communication with all organizational levels. Ability to analyze problems at various levels. Pay Range $35.00 – $39.00 per hour. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr