Customer Service Representative and Dispatcher

Job Description

Job Description

Customer Service Representative and Dispatcher

Terry's Heating and Air Conditioning | Twin Falls, ID

Full-Time | $15.00-$20.00 per Hour

Schedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime Available

Since 1977, Terry's Heating and Air Conditioning has proudly served the Twin Falls community with trusted heating, cooling, and home service solutions. Our success is built on quality workmanship, exceptional customer care, and the dedication of our team members. We believe in investing in our employees through training, development, and long-term career opportunities.

We are seeking a Customer Service Representative and Dispatcher to join our growing office team. This role is ideal for someone who enjoys helping customers, staying organized, coordinating schedules, and supporting a fast-paced service operation. Whether you have previous dispatching experience or are looking to grow into the role, we provide the training and support needed to help you succeed.

• Competitive hourly pay based on experience
• Health insurance benefits
• Paid vacation and holidays
• 401(k) with up to 4 percent company match
• Paid training and career development opportunities
• Stable year-round employment
• Advancement opportunities within a growing company
• Family-oriented and team-focused work environment
• Long-term career potential with an established local business

• Answer incoming customer calls and provide outstanding customer service
• Schedule service appointments and coordinate technician dispatching activities
• Communicate appointment confirmations, updates, and schedule changes with customers
• Maintain accurate customer records and service information within company software systems
• Coordinate return visits, follow-up appointments, and service reminders
• Support maintenance agreement scheduling and customer retention efforts
• Assist with daily dispatch operations to maximize technician efficiency and customer satisfaction
• Learn HVAC service processes, terminology, and scheduling procedures
• Support general office operations and administrative tasks as needed
• Work closely with technicians, managers, and customers to ensure smooth daily operations

• Strong customer service and communication skills
• Excellent organizational, multitasking, and time management abilities
• Basic computer skills and ability to learn scheduling and dispatch software
• Positive attitude and willingness to learn new skills
• Administrative, customer service, receptionist, scheduling, or call center experience preferred
• Dispatching experience is helpful but not required
• HVAC, plumbing, or home service industry experience is a plus
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment
• Strong attention to detail and follow-through

• Dependable, organized, and detail-oriented
• Friendly and professional when interacting with customers and coworkers
• Strong problem-solving and critical-thinking abilities
• Interested in long-term career growth and development
• Coachable and eager to learn industry-specific knowledge
• Comfortable working in a team-oriented environment

• $15.00-$20.00 per hour based on experience
• Health insurance benefits
• Paid vacation and holidays
• 401(k) with up to 4 percent company match
• Paid training and professional development
• Career advancement opportunities
• Stable year-round employment
• Supportive team culture and leadership

If you're looking for an opportunity to build a rewarding long-term career with a respected local company, Terry's Heating and Air Conditioning offers the training, support, and advancement opportunities needed to succeed. Join a team that values customer service, teamwork, and employee growth while helping keep our community comfortable year-round.