Land Agent - Customer Support

Land Agent / Customer Support Agent

The Land Agent / Customer Support Agent (CSA) supports Gas Vegetation Management (GVM) programs by serving as the primary point of contact between utility customers, property owners, contractors, and project stakeholders. This role is responsible for customer outreach, property access negotiations, vegetation management support, field inspections, GIS data collection, utility locate-and-mark activities, and project documentation. The CSA helps ensure projects are completed safely, efficiently, and in compliance with client, regulatory, and company requirements. Serve as the primary point of contact for customers, property owners, contractors, and project stakeholders by conducting outreach, coordinating project communications, obtaining property access and work authorizations, and resolving customer concerns. Support Gas Vegetation Management programs through field inspections, vegetation documentation, utility locate-and-mark activities, GIS data collection, reporting, and project documentation. Maintain accurate records, ensure compliance with utility, client, and regulatory requirements, and promote a strong culture of safety, quality, and customer service.

What We Offer:

• A supportive and inclusive work environment that values diversity and encourages innovation.
• Opportunities for professional growth and career development.
• This position pays between $85,000-90,000 annually and is an exempt position. The specific amount within this range will be influenced by the work location and various factors such as internal equity, professional skills, work experience, and pertinent education or training.
• Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. Full-time employees are eligible to earn PTO hours. May be eligible for discretionary bonus as determined by the company.

Minimum Requirements:

• Associate degree or equivalent combination of education and professional experience.
• Two (2) or more years of experience in land services, right-of-way, utilities, forestry, environmental services, customer outreach, vegetation management, or a related field.
• Experience interacting with customers, property owners, public stakeholders, or regulatory agencies.
• Strong customer service and relationship management skills.
• Experience maintaining accurate records and documentation.
• Valid driver's license with acceptable driving record.
• Ability to travel extensively throughout assigned service territories.

Preferred Qualifications:

• Experience supporting utility vegetation management programs.
• Experience obtaining landowner permissions and property access agreements.
• Familiarity /experience using ArcGIS Online, ESRI GIS software, GPS systems, or mobile data collection platforms.
• Utility locate-and-mark certification or related Operator Qualification (OQ) experience.
• Knowledge of gas utility operations and vegetation management practices.
• Experience working within PG&E or other electric and gas utility environments.

Why Join Us?

At ENTRUST Solutions Group, a Leidos company, we are driven by a commitment to innovation, technical excellence, and delivering the critical infrastructure that powers and connects communities. Together with Leidos, we are building a scaled, end-to-end energy and infrastructure organization focused on modernizing the grid, improving reliability, and helping utilities and network providers meet rising demand.

As an ENR top ranked firm, our team of more than 5,000 professionals brings deep technical expertise and advanced technology across electric, gas, and telecommunications infrastructure. We solve complex challenges for clients across North America and expanding markets, helping them strengthen reliability, expand capacity, and adapt to evolving infrastructure needs.

We foster a culture where innovation, collaboration, and continuous improvement are expected, and where people are empowered to challenge convention, think boldly, and make an impact. Whether you are looking to grow your expertise, lead transformative projects, or help shape the future of infrastructure, you will find opportunities to thrive here.

If you are ready to outthink the status quo, tackle meaningful challenges, and build what is next, we would love to hear from you.

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.