Communications/Service Officer

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .


Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904


College/Department Information

The mission of the Augusta University Police Department is to promote a safe atmosphere in which the university's teaching, discovery, clinical care and service mission can be successful. This is accomplished through traditional and progressive law enforcement practices and strong community partnership.


Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.


Responsibilities

The responsibilities include, but are not limited to:

Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.

Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.

Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.

Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.

Perform all other related duties incidental to the work described herein.


Required Qualifications

Educational Requirements

High School Diploma, GED or equivalent from a recognized state or federal accredited organization.


Preferred Qualifications

Preferred Educational Qualifications

Knowledge of Federal Communication's Rules and Regulations

GA Post Certification


Knowledge, Skills, & Abilities

ABILITIES

Ability to maintain confidentiality

Excellent interpersonal, verbal, and written communication skills

Proficient in Microsoft Office and other computer software/databases

Working knowledge of the current Augusta University policies and procedures

Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching


Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: 4

Salary: Minimum $17.02/hour - $17.26/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 4/20/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!


Conditions of Employment

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!


Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.


Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.


How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at View phone number on click.appcast.io