Field Service Technician

Field Service Technician I Grade 6 Position Summary Are you a Field Technician, Field Engineer, Service Technician, or looking to start a career in this field? Are you tech‑savvy with good mechanical aptitude and transferable skills? We need someone to provide best‑in‑class service to some of the largest retail customers in the industry. NCR Voyix’s Field Services Team creates value for our customers by delivering solutions that build long‑term relationships. Acting as the first‑line response, you will communicate openly and helpfully to find the right solution, triage customer issues, and address problems before they arise. Formal training (provided through NCR Voyix) will enable you to deliver what customers need when they need it. Our virtual and hands‑on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Voyix is committed to growing the capabilities of our people and building a learning community across diverse individuals, new thinking, and expanded capabilities. Service operations have dedicated teachers, mentors, and coaches who share knowledge across territories to enhance growth. Pay and Benefits Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels. Overtime available at time and a half. Benefits 7 paid holidays and 6 paid floating holidays. Paid vacation – up to 80 hours your first year. 401K savings and retirement plan. Company‑provided business‑use‑only vehicle. Medical insurance available immediately. Responsibilities Utilize your skills to promptly and effectively perform customer installation, maintenance, and service calls. Service electromechanical equipment such as self‑checkout systems within an assigned territory. Perform maintenance, repair, PM work, and system overhauls. Basic Qualifications Local candidate to specific geographic area. Authorized to work in the US. At least 18 years of age. Valid driver’s license with an acceptable driving record for NCR fleet requirements. PC skills, basic electronic skills, and familiarity with specific hardware and operating systems. Ability to perform essential functions with or without a reasonable accommodation. Prolonged travel with driving several hours per day. Rotating and weekend shifts. Flexible shift work—including morning, afternoon, and evening start times with some holidays. Carrying and lifting tools, parts, and equipment up to 75 lbs. without assistance, up to 150 lbs. with assistance. Bending, squatting, walking, standing, sitting, reaching, and repetitive handling of objects of varying size. Willingness to be trained on and operate small‑scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches. Preferred Qualifications Familiarity with large servers, mainframe computers, and imaging software. A+ Certification, CompTIA, N+ Certification. One or more years of related experience. Does this sound like the opportunity you are looking for? Take the opportunity to apply and hear more! Note: Please review HR CMP Policies 420 and 421 concerning guidelines around internal employee transfers between roles. EEO Statement: Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. #J-18808-Ljbffr NCR Voyix