Customer Service Representative

Customer Service Representative

JOB-10046999

Anticipated Start Date

July 13, 2026

Location

Rosharon, TX

Type of Employment

Contract Hire

Employer Info

Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.

Job Summary

W e are seeking a detail-oriented and customer-focused Customer Service Representative to provide exceptional service by managing customer inquiries, processing orders, and maintaining accurate records throughout the order lifecycle. This role serves as a key liaison between customers and internal teams, ensuring timely communication, efficient order fulfillment, and accurate data management within enterprise systems.

Job Description

• Provide responsive customer support by maintaining accurate and up-to-date customer information.
• Perform administrative tasks that support customer service operations and sales order processing.
• Process customer orders from shipment preparation through completion.
• Monitor open orders and provide customers with regular status updates.
• Coordinate with Production, Buyers, and Planners to track customer orders and ensure on-time delivery.
• Maintain records related to asset deliveries, shipment progress, and invoicing.
• Investigate and resolve customer licensing issues while documenting resolutions in the support database.
• Ensure the accuracy and integrity of customer and order data within the SAP ERP system.
• Support continuous improvement initiatives by following established manufacturing processes and best practices.
• Handle inbound calls and inquiries from internal customers within the oil and gas manufacturing environment.
• Work independently while managing multiple priorities in a fast-paced setting.

S kills Required

• 1–3 years of experience using SAP or a similar ERP system.
• Previous experience in customer service, order management, or administrative support.
• Strong understanding of ERP systems and data management.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to providing excellent customer service

Preferred Qualifications

• Experience supporting manufacturing, industrial, or oil and gas operations.
• Familiarity with order fulfillment, production coordination, and inventory-related processes.
• Experience working in a cross-functional team environment.

Education

• Minimu m: High school diploma or GED
• Associate degree preferred.

Pay Rate

• $20 - $26 per hour (Compensation is offered based on experience, skills, and market factors)

Additional Details

• S h i ft:   Monday - Friday 8AM- 5PM Hybrid 3 days in office.

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.