Guest Service Specialist

Description:
The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Job Hours
Full-time position: 30-40 hours per week depending on the occupancy of the campground
Most working hours will be in the evenings Thursday - Monday

12pm-11pm
Some daytime shifts 9am-5pm needed depending on the occupancy of the park
$17.50/hour and up depending on experience
Reports to the Outdoor Guest Services Manager

RESPONSIBILITIES
Ensures customers receive a high level of service consistent with our customer service philosophy
Help to ensure the safety of guest and campground property with attentive observation and action
Coordinate with Office staff for late guest arrivals
Coordinate with campground staff on problem resolution
Learn and operate Campground Management system
Communicate with all staff and management using Microsoft Teams
Enforce campground policies and implement solutions consistent with goals of park
Proactive guest management to ensure positive environment for all guests
Welcome after hours guests and complete check in process
Light custodial work to maintain high standard of cleanliness in all facilities
Filling LP gas tanks during office hours
Light Pool Maintenance
Help facilitate the day use pass for mountain bike guests

Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.

Requirements:
Good customer service and communications skills
Able to work with others and work independently
Licensed Driver-able to operate light vehicles safely on and off property
Professional Appearance and attitude towards guests and fellow team members
Communicate professionally and patiently
Be on your feet during shift and able to lift at least 50 lbs.
Ability to thrive in a fast-paced environment
General knowledge of maintenance and use of common repair tools

PM21

Compensation details:

17.5-17.5 Hourly Wage

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