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Customer Service Associate

Community Management Associates

Customer Service Associate

Location: Vernon, CT

Are you a people person who loves solving problems and making someone's day a little easier? We're looking for a friendly, organized Customer Service Associate to join our team in Vernon!

In this role, you'll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we'd love to hear from you!

What You'll Do

  • Welcome and assist customers visiting the office as needed.
  • Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.
  • Listen to customer concerns, identify their needs, and work toward helpful solutions.
  • Assist with billing questions and help resolve customer issues.
  • Provide basic troubleshooting and support for product or technical questions.
  • Update homeowner and association information in C3 and shared files.
  • Partner with community managers, vendors, coworkers, and clients to provide excellent service.
  • Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.
  • Help maintain an organized and welcoming office environment.
  • Perform other duties as assigned.

What You'll Bring

  • A high school diploma or GED.
  • At least one year of directly or closely related experience.
  • A friendly, service-oriented approach and strong communication skills.
  • The ability to handle concerns professionally and help resolve conflicts.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Strong organizational skills and the ability to prioritize tasks and meet deadlines.
  • A proactive, detail-oriented mindset and the ability to work independently and as part of a team.
  • The ability to handle confidential information with discretion.
  • Comfort using general office equipment, including phones, copiers, and fax machines.
  • The ability to learn and follow company policies, procedures, and forms.

Ready to make a difference, one interaction at a time? Apply today and join our team in Vernon!

Community Management Associates
Vacancy posted 1 day ago
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