Customer Service Associate
Community Management Associates
Customer Service Associate
Location: Vernon, CT
Are you a people person who loves solving problems and making someone's day a little easier? We're looking for a friendly, organized Customer Service Associate to join our team in Vernon!
In this role, you'll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we'd love to hear from you!
What You'll Do
- Welcome and assist customers visiting the office as needed.
- Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.
- Listen to customer concerns, identify their needs, and work toward helpful solutions.
- Assist with billing questions and help resolve customer issues.
- Provide basic troubleshooting and support for product or technical questions.
- Update homeowner and association information in C3 and shared files.
- Partner with community managers, vendors, coworkers, and clients to provide excellent service.
- Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.
- Help maintain an organized and welcoming office environment.
- Perform other duties as assigned.
What You'll Bring
- A high school diploma or GED.
- At least one year of directly or closely related experience.
- A friendly, service-oriented approach and strong communication skills.
- The ability to handle concerns professionally and help resolve conflicts.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Strong organizational skills and the ability to prioritize tasks and meet deadlines.
- A proactive, detail-oriented mindset and the ability to work independently and as part of a team.
- The ability to handle confidential information with discretion.
- Comfort using general office equipment, including phones, copiers, and fax machines.
- The ability to learn and follow company policies, procedures, and forms.
Ready to make a difference, one interaction at a time? Apply today and join our team in Vernon!
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