Customer Success Manager

Job Description

Job Description

Job Title: Customer Success Manager

Location: Centennial, CO

Industry: Manufacturing

Pay: $83,000 - $117,000 annually

Benefits : Eligible for Medical, Dental, Vision, 401K

About Our Client:

Addison Group is partnering with a well-established manufacturing organization seeking a Customer Success Manager to join its team. This role is ideal for a relationship-focused leader who enjoys balancing strategic account management, customer advocacy, team development, and cross-functional collaboration in a fast-paced environment.

Job Description:

The Customer Success Manager will oversee key customer relationships while supporting the day-to-day success of the customer service team. This individual will serve as a trusted partner to customers, drive service excellence, and collaborate with internal departments to ensure a seamless customer experience from order fulfillment through product delivery.

Key Responsibilities:

• Manage a portfolio of high-value customer accounts and foster long-term partnerships
• Act as the primary escalation resource for complex customer issues and service concerns
• Provide guidance, coaching, and support to Customer Service Representatives
• Conduct regular team check-ins, performance discussions, and mentoring activities
• Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support customer needs
• Communicate proactively regarding production schedules, delivery timelines, product launches, and service updates
• Monitor customer performance metrics, forecasts, and account trends to identify opportunities and risks
• Support onboarding activities and implementation efforts for new customers and programs
• Help improve internal processes, communication standards, and service workflows
• Participate in customer meetings, business reviews, facility visits, and other account management activities
• Maintain accurate customer records and system data within ERP platforms

Qualifications:

• 5+ years of experience in Customer Success, Account Management, Customer Service, or a related client-facing role
• Experience managing strategic customer relationships in a manufacturing or industrial environment strongly preferred
• Previous leadership, mentoring, or team development experience
• Strong communication, relationship-building, and conflict-resolution skills
• Ability to manage multiple priorities while maintaining exceptional customer service
• Proficiency with ERP systems and Microsoft Office applications
• Experience with manufacturing processes, production environments, or supply chain operations is highly desirable
• Strong analytical, organizational, and problem-solving abilities

Additional Details:

• Direct-hire opportunity
• 100% onsite position in Centennial, CO
• Full-time schedule with a 7:30 AM start time

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.