Assistant Shop Manager

Job Description

Job Description

POSITION: Assistant Shop Manager

REPORTS TO: Shop Manager

Position Overview

The Take 5 Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades and air filters, filling air in tires, other light maintenance services, and how to oversee a shop. Our team members are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

What Team Members Love about Take 5

· The Pit Tech to President career path -- Take 5 is committed to supporting your career goals. Over 90% of Shop Managers started as Lube Techs.

· The family environment

· Benefits/Pay information

· Easy to transfer to locations across the state .... and the country!

· Opportunity to meet new people every day

· Community involvement

· Learning new skills

Good to Know Before You Start!

· It might feel like you are studying for a test at the beginning. It’s important that all team members gain a strong knowledge of our oils and services.

· Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars.

· You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning.

· You may need to work in hot/cold weather conditions.

· Always be alert and aware of your surroundings.

· Must be able to lift up to fifty (50) pounds.

· Must be able to travel out-of-state for training purposes.

· Need to be able to communicate effectively, including reading and writing in English.

· Need to have reliable transportation.

What does an Assistant Shop Manager (ASM) do?

· Check in with customers before they leave the shop to make sure they had a great experience.

· Assume the responsibility and authority of the Shop Manager in the Shop Manager’s absence.

· Running the floor (making sure each team member is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).

· Perform opening and closing procedures.

· Assist with counting and adjusting inventory.

· Place supply orders.

· Ensure customer satisfaction, address complaints and handle claims.

· Anyone in Management is always responsible for onboarding, training and developing their team members.

· Being a role model to other team members in the shop.

· Setting goals and holding team members accountable.

· Assist with team member scheduling.

· ASMs are also expected to perform all technician duties including but not limited to:

o Drain motor oil and change oil filter

o Wash windshield and adjust tire pressure

o Inspect and top off fluids

o Assist the customer in selecting oil type and other services

o Process payment for services performed.

o Perform coolant exchanges

o Restock and maintain inventory levels on the floor

o Maintain shop, office, and bathroom cleanliness

o Pass out flyers

o Sign waving

o All other duties as assigned