Partner Success Manager (Digital Marketing)

Partner Success Manager (Digital Marketing) AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing. Summary of Role The Partner Success Manager acts as the quarterback for AdCellerant’s strategic campaigns, ensuring partners experience best-in-class service, campaign success, and revenue growth. This role is responsible for leading upsell, renewal, and retention strategies while serving as the primary point of contact for any campaign escalations. Working cross-functionally with sales, operations, and product teams, the Partner Success Manager drives operational excellence, strategic forecasting, and partner satisfaction at every stage of the relationship. Responsibilities Campaign Success & Partner Growth Serve as the primary lead for assigned partners, owning strategic campaign success and account growth. Proactively drive upsells, renewals, and retention initiatives to maximize revenue and partner value. Lead regular strategic check-ins with partners, delivering insights on campaign health, optimization strategies, and industry trends. Identify and capitalize on opportunities to win incremental business and displace competitors. Act as the main point of contact for high-priority campaign escalations, overseeing root cause analysis and leading cross‑functional teams to resolution. Ensure timely, transparent, and solution‑focused communication with internal teams and partners during escalations. Implement proactive strategies to minimize future escalations and risks. Revenue & Strategic Forecasting Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data‑driven decision‑making. Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI. Operational Excellence Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies. Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model. Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution. Internal Collaboration Work cross‑functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes. Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation. Track and Report Key Metrics Campaign Health – Maintain and grow strong campaign performance across all digital channels. Retention and Renewal Rates – Maximize partner retention and contract renewals. Upsell and Cross‑Sell Revenue – Drive incremental partner revenue. Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues. Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty. Requirements 5+ years of experience in partner success, account management, client success, or digital advertising. Proven track record of improving client satisfaction, driving campaign success, and growing revenue. Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email). Skilled in strategic problem solving, conflict resolution, and proactive communication. Ability to build strong relationships and collaborate across multiple teams. Proficient in CRM systems, reporting platforms, and sales analytics tools. Willingness to travel up to 25% as needed. BA/BS degree or equivalent experience preferred. Location Information This role is preferred to be located near our Denver, CO office , with hybrid work from home flexibility. Remote applicants are welcome for consideration. Team members must live and work in the United States* (territories excluded), and have access to reliable, high‑speed internet. Compensation Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $80,000 – $100,000. The base salary range is $70,000 – $78,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers. AdCellerant offers full-time employees: Paid vacation, holidays, and sick days 401k retirement plan and company match contribution Generous paid parental leave Wellness Program Work from home flexibility Denver, CO headquarters available for hybrid work with in‑office perks Other Requirements Currently legally authorized to work in the United States on a full‑time basis. Equal Employment Opportunity Statement AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics. Additional Notices E-Verify Statement AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre‑screen applicants. Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information. Application Deadline July 1, 2026 or until the role is filed. Ready to give your career a boost? We focus on finding the smartest, most experienced candidates that are a perfect fit for the position and company’s culture. #J-18808-Ljbffr AdCellerant