Driver Services Supervisor

Driver Services Supervisor

The Driver Services Supervisor assists in the daily operation of the Driver Services department by overseeing key departmental functions and supervising two Driver Services employees. This position supports the efficient administration of Owner Operator (O/O) settlements, Over-the-Road (OTR) maintenance and repair processes, fuel card administration, O/O benefits, ECM reporting, and the My Truck Program.

The Supervisor promotes operational efficiency, ensures compliance with company policies and procedures, and serves as a resource for drivers, vendors, and internal stakeholders.

Essential Job Functions:

• Supervise, train, coach, and support two Driver Services employees, providing daily guidance, workload management, and performance feedback.
• Process and oversee Owner Operator settlement functions, including settlement checks, direct deposits, EFS issuance and billing, fuel billing, credit and debit requests, escrow accounting, edit list and journal reviews, and 1099 audit verification.
• Coordinate and review Over-the-Road (OTR) maintenance and repair activities, ensuring timely repair payments and accurate recovery of expenses through damage recoveries and driver deductions.
• Resolve operational issues with Safety Service Leaders (SSLs), drivers, vendors, and Regional Vice Presidents (RVPs), escalating concerns when appropriate.
• Promote Driver Services programs and assist with departmental initiatives that improve driver satisfaction and operational efficiency.
• Build and maintain strong working relationships with drivers, clients, vendors, and internal departments.
• Assist in administering and promoting Owner Operator benefit programs, including health insurance and savings programs.
• Oversee the daily administration of the fuel card program and ensure accurate processing of fuel invoices.
• Coordinate Driver Services participation in Driver Orientation and onboarding activities.
• Review recovery accounts, vendor month-end statements, and reconcile discrepancies in a timely manner.
• Compile ECM data and prepare reports for senior management, ensuring data accuracy and timely submission.
• Conduct twice-monthly reviews of terminated driver accounts, escrow balances, and coordinate transfers of applicable funds to the Accounts Payable department.
• Identify opportunities to improve departmental processes, workflows, and customer service while supporting implementation of process improvements.
• Assist with maintaining departmental procedures and ensuring compliance with company policies and applicable regulations.
• Serve as the acting department lead in the absence of the Driver Services Manager, ensuring continuity of operations.
• Complete special projects and perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• Minimum of three (3) years of supervisory experience, preferably in transportation, logistics, or a related field.
• Strong organizational, leadership, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in Microsoft Excel and working knowledge of Microsoft Office applications.
• High level of accuracy and attention to detail.
• Working knowledge of Microsoft Office.

Preferred Skills:

• Experience with Owner Operator settlements, transportation accounting, fuel card administration, escrow accounting, and ECM reporting.
• Experience with financial transactions is a plus.
• Ability to prioritize multiple responsibilities and make sound operational decisions in a fast-paced environment.
• Demonstrated ability to lead employees, improve processes, and provide exceptional customer services.