Remote Travel Assistance Coordinator

About the job Remote Travel Assistance Coordinator


We're a growing remote travel team and we're looking for a reliable, detail-oriented professional to join us as a Remote Travel Assistance Coordinator . In this role you'll serve as the primary point of contact for clients throughout their entire travel experience, from initial booking support all the way through post-trip follow-up. You'll keep everything organized, accurate, and running smoothly while delivering a high standard of professional service.

No prior travel industry experience is required. We provide full training and structured onboarding so you're set up for success from day one.

Must be a citizen of the United States, United Kingdom, Australia, Mexico, Spain, or LATAM

Key Responsibilities

• Respond to client inquiries professionally via email, phone, and messaging platforms
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate information on travel requirements, documentation, and agency policies
• Conduct proactive check-ins with clients ahead of their departure dates
• Resolve client concerns efficiently and with a calm, professional approach
• Maintain organized client records and keep internal systems up to date
• Communicate professionally via email, phone, and online chat.

What Were Looking For

• Excellent communication and interpersonal skills.
• Friendly, professional manner with strong attention to detail.
• Reliable, organized, and able to manage multiple tasks independently
• Comfortable using digital tools, booking platforms, and online systems
• Able to work independently in a fully remote environment

Technical Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.
• Quiet workspace suitable for client conversations.

What We Offer

• Fully remote work structure
• Flexible scheduling framework
• Structured training and ongoing support
• Collaborative team environment
• Access to industry-related travel benefits