Short-Term Rental Portfolio Property Manager

Job Description

Job Description

Good Neighbor Realty is hiring a Portfolio Manager to oversee operations for 10 active Airbnb listings across Wheat Ridge, Denver, Arvada, Black Hawk, Bailey, and Fairplay. This position requires a rare combination of hospitality excellence, operational precision, and investor-minded thinking.

You’ll be responsible for the end-to-end performance of these properties, ensuring each home is immaculately maintained, guests are thrilled, and systems run smoothly. This is a hands-on, hybrid role that involves both remote coordination and on-site property visits for quality control.

$80,000 yearly

Guest Relations:

• Manage guest communication through Airbnb and other platforms with a professional, friendly tone.
• Coordinate special guest experiences, such as private chefs, in-home massages, or concierge add-ons to elevate stays and boost reviews.
• Work directly with Airbnb Customer Service to resolve guest disputes, claims, or issues quickly and effectively while maintaining brand integrity.
• Curate systems for guests to navigate these homes with ease, including welcome books, instruction manuals, vacation recommendations, and helpful guest messaging.

Operations Management:

• Supervise cleaning teams, maintenance staff, and contractors.
• Coordinate and manage contractors across multiple service categories , including plow drivers, hot tub maintenance, landscaping, snow removal, trash removal, pest control, electricians, plumbers, and handymen, etc.
• Visit each property once every two weeks , depending on guest occupancy and seasonal accessibility, to ensure quality control and proactive maintenance.
• Conduct detailed property inspections to ensure brand standards are consistently met.
• Identify repair and replacement needs, source solutions, and oversee execution.
• Prepare homes for seasonal transitions (winterization, summer readiness, décor refreshes, etc).
• Collaborate with designers on property redesigns or updates to enhance guest appeal and optimize revenue.

Process + System Management:

• Create and refine checklists, vendor systems, and maintenance schedules.
• Implement efficient processes to minimize downtime and maximize property performance.
• Automate guest communication, vendor, and cleaner communication throughout the portfolio.
• Set up each property using Hospitable and ensure every property is being advertised on Airbnb and VRBO.
• Integrate new AI tools into our systems as necessary to increase customer satisfaction and overall scalability.
• Manage supplies, inventory, and vendor relationships.

Owner + Financial Coordination:

• Report regularly on property condition, performance, and guest feedback.
• Collaborate with ownership to identify value-add improvements or design updates that increase revenue.

• Able and willing to work both evenings and weekends
• Customer service or real estate sales background preferred
• Possess ability to connect with a variety of personalities on the phone and in person
• B.A. preferred, High School Diploma required
• Excellent computer skills, including Microsoft Office

Good Neighbor Realty is about to celebrate its 9th year in the real estate industry! We have a startup company culture where we are constantly innovating and improving. We are looking for someone who is eager to grow with our company and is excited to take on new roles and responsibilities. Each of our employees values self-development, collaboration, and helping one another be successful. Our coworkers are all hard-working, helpful, fun, and talented people looking for a candidate who shares our values.