Customer Service Representative - US Online Store

Job Description

Job Description

Your role

• Own order management in Shopify end to end: verify orders, edit addresses, process cancellations,

exchanges, and refunds.

• Keep every delivery on time — track open orders and fulfillment daily, flag delays early, and inform

customers before they have to ask.

• Answer customer inquiries by email, chat, and phone: product questions, order status, returns, and

warranty claims.

• File and follow up on carrier claims for lost, damaged, or delayed shipments — parcel and LTL freight.

• Work hand in hand with the warehouse team on-site: check stock, inspect returns, and resolve shipping

issues at the source.

• Escalate technical product questions to our on-site service technician and close the loop with the

customer.

What you bring

• 2+ years of customer service experience in e-commerce, ideally direct-to-consumer.

• Working knowledge of Shopify (orders, refunds, fulfillment) — it is the basis of this job.

• Fluent English, written and spoken — non-negotiable.

• Spanish is a plus.

• Experience with helpdesk tools (e.g., Gorgias, Zendesk) and carrier portals is a plus.

• Organized, proactive, and comfortable owning a problem until it is solved.

• Based in or near Corona, CA — this is an on-site position at our warehouse.

Pay and details

• $21.00–$25.00 per hour, depending on experience.

• Full-time, Monday–Friday, on-site at 1645 Leeson Lane, Corona, CA.

ATLETICA is a fast-growing German fitness brand committed to empowering people to live stronger, healthier lives by creating the highest-quality strength and conditioning equipment — and making it accessible to everyone, from beginners to elite athletes. Our focus goes beyond performance and durability; we aim to foster a vibrant fitness community while delivering superior manufacturing and craftsmanship.

Whether the goal is outfitting a home gym, a commercial facility, or a military unit, our purpose is simple: help people train better, live healthier, and take pride in the process.

Our Corona, CA fulfillment center is the operational hub for the U.S. market — handling inbound receiving, storage, pick/pack, shipping, and returns. Speed, accuracy, and safety are everything here. If you take pride in a tight, efficient operation, you will fit right in.

What We Value
•\tSafety first — always
•\tHigh standards in everything we ship
•\tTeamwork
•\tContinuous improvement, not blame
•\tDelivering a great customer experience through great fulfillment

Company Description

ATLETICA is a fast-growing German fitness brand committed to empowering people to live stronger, healthier lives by creating the highest-quality strength and conditioning equipment — and making it accessible to everyone, from beginners to elite athletes. Our focus goes beyond performance and durability; we aim to foster a vibrant fitness community while delivering superior manufacturing and craftsmanship.\r\n\r\nWhether the goal is outfitting a home gym, a commercial facility, or a military unit, our purpose is simple: help people train better, live healthier, and take pride in the process.\r\n\r\nOur Corona, CA fulfillment center is the operational hub for the U.S. market — handling inbound receiving, storage, pick/pack, shipping, and returns. Speed, accuracy, and safety are everything here. If you take pride in a tight, efficient operation, you will fit right in.\r\n\r\nWhat We Value\r\n•\tSafety first — always\r\n•\tHigh standards in everything we ship\r\n•\tTeamwork \r\n•\tContinuous improvement, not blame\r\n•\tDelivering a great customer experience through great fulfillment