Mobile Device Administrator (NJUS)

Title: Mobile Device Administrator (NJUS) Company: NetJets Services, Inc. Area of Interest: Information Technology Location: Columbus, OH, US, 43219 Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities. Purpose of Position The Endpoint Platform Engineer (Mobility) is responsible for the engineering, administration, support, and continuous improvement of NetJets' enterprise mobility platforms with an iOS-first approach. This role supports Workspace ONE UEM, Workspace ONE Access, Apple ecosystem integrations, identity-based access solutions, mobile security controls, and device lifecycle management supporting pilots, flight attendants, and corporate users globally. The engineer collaborates with cybersecurity, infrastructure, application, and support teams to deliver secure, reliable, and seamless mobility services while maintaining platform compliance and operational excellence. Tasks and Responsibilities Administer and support Workspace ONE UEM and Workspace ONE Access platforms, including configuration, compliance policies, application deployment, and troubleshooting. Implement and maintain identity-driven mobility solutions utilizing Workspace ONE Access, Okta, single sign-on (SSO), and conditional access technologies. Support the administration of Apple Business Manager (ABM), Automated Device Enrollment (ADE), Managed Apple IDs, supervision, iOS/iPadOS updates, and emerging Apple management technologies. Configure and maintain BYOD enrollment solutions utilizing Apple User Enrollment and Microsoft 365 data protection capabilities. Assist in integrating mobile security and compliance controls with Microsoft 365 and mobile threat defense solutions. Develop and maintain scripts, automation workflows, and integrations using PowerShell, Python, Bash, and platform APIs. Support device lifecycle management processes including provisioning, enrollment, deployment, refresh, replacement, and retirement activities. Assist with platform monitoring, troubleshooting, root cause analysis, and resolution of mobility-related incidents and service requests. Collaborate with Cybersecurity, Infrastructure, Identity, and Service Desk teams to maintain secure and compliant mobility solutions. Participate in testing, validation, and deployment of new mobility platform features, operating system releases, security updates, and application integrations. Monitor platform health and contribute to continuous improvement initiatives focused on reliability, user experience, automation, and operational efficiency. Create and maintain technical documentation, knowledge base articles, standard operating procedures, and platform runbooks. Provides Tier 2 & 3 technical support for all mobile devices. Partners with Service Desk leadership to identify and grow Service Desk scope and first touch resolutions. Participates in the team's on-call schedule and rotation. Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job. Education Bachelor's in related field Years of Experience 2-4 years of experience Core Competencies Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) Strong understanding of iOS and iPadOS device management concepts, including Apple Business Manager (ABM), Automated Device Enrollment (ADE), Managed Apple IDs, device supervision, User Enrollment, and Declarative Device Management (DDM). Experience supporting Workspace ONE UEM and Workspace ONE Access, or comparable experience administering MDM platforms such as Jamf, Microsoft Intune, or similar enterprise mobility solutions. Working knowledge of cybersecurity frameworks, compliance standards, and security baselines, such as CIS, NIST, DISA STIGs, SOC 2, or related mobile data protection controls. Understanding of identity and access management concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and SAML and OIDC authentication standards. Experience with supporting Okta for mobility a plus. Familiarity with Active Directory/MS Entra ID a plus. Familiarity with scripting/automation using PowerShell, Python, Bash, or platform APIs. Familiarity with Microsoft 365 mobility and security technologies, including Mobile Application Management (MAM) and Conditional Access. Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex endpoint and mobility issues. Effective written and verbal communication skills. Ability to collaborate across technical and business teams while contributing to project and operational objectives. Knowledge of commercial or business aviation operations is a plus but not required. How NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can WELL - a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: Medical, Dental, and Vision Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute matched by NetJets #J-18808-Ljbffr QS Security Services, LLC