Clinical Business Operations Representative 3 (Hybrid)

Clinical Business Operations Representative 3

The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: High school diploma or equivalent

Certification and Licensing: Not Applicable

Experience: Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Department Addendum

• Support the workflow at the UM Imaging counters to import/export digital studies, documents to/from PACS or UChart and process film jacket/CDs requests via telephone, fax and/or in person.
• Utilizes UChart-Radiant (RIS) and/or Picture Archive Communication Systems (PACs) to import or export digital images and report data.
• Ensures proper distribution of radiology reports to ordering physicians.
• Maintains accurate and complete clerical systems and records.
• Works closely with physicians and serves as department liaison supporting all clinical areas.
• May oversees the release of digital information and ensures the availability of records to the patients, physicians and clinical staff for all studies and procedures via in person, fax, telephone, subpoenas, and legal requests.
• Manage document services with records retention vendor.
• Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.
• Assist with the department onboarding and training of staff.
• Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

Physical Requirements/ Working Environment

The following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Environmental Dimension

Never

Occasionally

Frequently

Constantly

Conditions of extreme heat or extreme cold

Wet/Humid conditions

Fumes/Dust/Dirt/Smoke

Confined areas

High places

Equipment in motion

High noise levels

Environmental hazards

Exposure to TB

Exposure to Blood-borne Pathogens

Exposure to Radiant Energy

Outdoor/Exposed areas

Equipment Used

Never

Occasionally

Frequently

Constantly

Vehicle Type

Operate vehicles (Select Vehicle)

Use hand tools

Use power tools

Physical Requirements

Physical Dimension

Never

Occasionally

Frequently

Constantly

Weight

Sitting

Standing

Walking

Stooping/Climbing

Carrying

Kneeling

Crouching

Bending

Crawling

Reaching

Handling

Sensory Requirements

Sensory Dimension

Never

Occasionally

Frequently

Constantly

Vision Type

Vision

Depth Perception

Color Vision

Peripheral

Concentration

Use of keyboard or touchscreen

Talking

Feeling

Smelling