Integrated Care Extender

Job Description

Job Description

Overview

Some careers are just jobs. This one is different. At Pinnacle Family Services , the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America , a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us.

Health Connect America Family of Brands

Responsibilities

If you’re someone who believes that coordinated support can make a real difference in people’s lives, this role was built for you. As an Integrated Care Extender at Health Connect America, you’ll work alongside Integrated Care Coordinators to help clients access the services, resources, and guidance they need to thrive. Your contributions will be hands-on, relationship-driven, and essential to promoting continuity of care and improving client outcomes.

As an Integrated Care Extender, you’ll assist care coordinators in delivering person-centered support and ensuring clients stay connected to the care and resources they need. Day to day, you can expect to:

• Conduct outreach, engagement, and follow-up with members to ensure ongoing connection and support

• Coordinate services and appointments, including wellness reminders and transportation assistance

• Engage in health promotion and education activities, sharing knowledge and resources to support client well-being

• Communicate member circumstances and updates to care managers and the broader care team to inform decision-making

• Track and manage referrals, providing guidance and assistance in accessing community resources and social supports

• Participate in case conferences and team meetings to support collaborative care planning

• Assist care managers in assessing and addressing unmet health-related resource needs

• Maintain timely, accurate documentation of all activities within the care management platform (ONEcare)

This role combines client engagement, administrative support, and collaboration with a multidisciplinary team. You’ll work closely with care managers, clients, and community partners to ensure that care coordination activities are effective and client-centered.

You’ll also participate in virtual team meetings and attend in-person trainings or meetings as needed, supporting professional development and program quality.

Your work will help ensure that Health Connect America’s integrated care services meet organizational standards and regulatory requirements. Through accurate documentation, active engagement, and consistent follow-up, you’ll play a vital role in delivering high-quality, coordinated care.

Qualifications

We welcome candidates who bring a genuine commitment to supporting individuals with developmental or behavioral health needs and meet the following qualifications:

• Must be at least 18 years of age

• Minimum of a high school diploma or equivalent credential

• Must meet one of the following:

  • A person with lived experience with an I/DD or TBI, with demonstrated knowledge of and direct experience navigating the North Carolina Medicaid delivery system

  • A person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist

  • A parent or guardian of an individual with an I/DD, TBI, or behavioral health condition, with at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their own family member)

• Minimum of two years of paid experience in roles similar to the Extender Functions, with at least one year of hands-on experience working with the Tailored Care Management eligible population

We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to promote your professional and personal well-being:

• Flexible scheduling and a culture that values work/life balance

• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually

• Paid time off and paid holidays for full-time employees

• Medical, dental, vision, and voluntary insurance options

• Health Savings Account with company contribution

• Dependent Daycare Flexible Spending Account

• Access to a Health Navigator

• 401(k) Retirement Plan

• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Join a team where your contributions truly make an impact in the lives of individuals and families. Apply now to be part of our dynamic and supportive community at Health Connect America!

Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.