IT Support Specialist

We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry. Currently hiring for full‑time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport. Preference is given to applicants with a Bachelor's Degree from a 4 year college. Job Requirements This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead. Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office. Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware. Front‑line support – resolution of customer support issues in‑person and by email/phone/zoom/slack/etc. Laptop setups and onboarding/training User account administration and audits Ticket queue management Printer/monitor/peripheral troubleshooting Specifying computer hardware and software for purchase Security and management software deployment General troubleshooting/problem resolution This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base. #J-18808-Ljbffr