Collections Specialist

The Collections Specialist manages accounts receivable activities by coordinating invoice collection, resolving account issues, and maintaining strong relationships with customers and internal teams. This role focuses on keeping customer accounts within agreed terms, improving receivable turnover, and supporting the overall credit and collections function in a collaborative office environment.

Responsibilities

• Coordinate invoice collection activities and resolve issues related to customer accounts in a timely and professional manner.

• Work independently with multiple locations to ensure customers remain within established credit terms and performance expectations.

• Achieve targeted collection goals and objectives by consistently following up on outstanding balances.

• Review the status of delinquent accounts regularly and initiate appropriate collection actions based on due dates and dollar values.

• Contact customers to discuss past-due balances, payment arrangements, and any barriers to timely payment.

• Analyze customer payment practices and recommend appropriate actions on delinquent accounts to reduce risk and improve cash flow.

• Improve receivable turnover through efficient collection efforts, proactive customer follow-up, and effective issue resolution.

• Coordinate collection efforts with branch locations and sales representatives to ensure alignment and consistent communication with customers.

• Discuss significant financial developments or changes discovered during routine collections with leadership to support informed decision-making.

• Maintain favorable customer relations by providing a high level of service to both internal and external customers.

• Prepare and manage documentation related to lien releases and lien waivers as needed, particularly within a construction-related environment.

• Handle collection calls in a professional manner that balances firm follow-up with respectful customer service.

Essential Skills

• High school diploma or GED required.

• 1 to 2 years of prior collections experience, including direct collection calls.

• Experience in accounts receivable and collections functions.

• Customer service experience, particularly in a business-to-business environment.

• Basic understanding of finance policies and how they apply to credit and collections.

• Strong analytical abilities with high attention to detail when reviewing accounts and payment patterns.

• Strong computer skills, including proficiency with Microsoft Excel and other Microsoft Office software.

• Ability to manage lien releases and lien waivers as part of the collections and accounts receivable process.

• Ability to pass a BG check.

• Ability to pass a drug screen.

Additional Skills & Qualifications

• Previous experience in the construction industry.

• Bilingual skills in Spanish and English preferred.

• Experience working with collections and accounts receivable in a construction-related environment.

• Demonstrated ability to build positive relationships with internal teams such as branches and sales representatives.

• Strong communication skills, both verbal and written, for interacting with customers and colleagues.

• Ability to work independently while managing multiple accounts and priorities.

• Comfort working in a structured environment with defined goals and performance expectations.

Work Environment

This role is fully onsite, working five days per week in an office located in Conyers, GA, with standard hours of 7:30 a.m. to 4:30 p.m. The office layout consists of closely arranged cubicles, fostering frequent interaction and collaboration among team members. Approximately 15 people work in the Conyers office, and a warehouse is located directly next to the office, supporting a fast-paced, operations-focused environment. The collections team is growing, and this position will be the eighth team member, contributing to a stable group where employees tend to stay long term, resulting in low turnover. The work involves regular computer use, phone-based customer contact, and coordination with branch locations and sales representatives in a professional office setting.

Job Type & Location

This is a Contract position based out of Conyers, GA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Conyers,GA.

Application Deadline

This position is anticipated to close on May 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.