Process Improvement Analyst

Title


Process Improvement Analyst

Overview of Position
The Process Improvement Analyst serves as a consultant by evaluating, planning, and implementing business process enhancements.

What will be my duties and responsibilities in this job?

• Evaluate and research effectiveness of business operations, offer recommendations and implement process improvements to optimize efficiencies and reduce costs.
  
• Conduct post-implementation reviews of process improvements or controls to ensure effectiveness or enhance accordingly, while tracking alignment to projected savings or other benefits.
  
• Provide ongoing support to manage service transfer requests by evaluating the service transfer process to identify improvements.
  
• Collaborate with Account Management to understand service transfer requirements and ensure all requirements are fully documented.
  
• Develop and maintain process flows, procedures, standards, technology requirements, training and job aids related to service transfers.
  
• Organize and facilitate collaborative discussions with various parties to develop and/or update process flows for new and existing operations, creating a baseline of best practices that can be utilized across related programs and ensure consistency.
  
• Proactively identify opportunities in processes and work to lead development of solutions and resolution to improve efficiency.
  
• Serve as a consultant to various stakeholders in the business or organization, assisting with evaluating, planning, and implementing improvements in business processes and practices.
  
• Development and ongoing maintenance of reports and documentation to support process improvement activities.
  

What are the requirements needed for this position?

• 3 years of professional experience in process improvement, analytics and/or reporting within the insurance tracking and processing environment
  
• Experience in the fields of insurance and mortgage servicing.
  
• Experience in analyzing data and making strong recommendations based on findings for process improvements.
  
• Proficient in Excel, PowerPoint, SharePoint and Power BI
  
• Working knowledge and experience using SSP
  

Other Requirements:

• Experience with prioritizing tasks with shifting deadlines, work on multiple projects simultaneously, and working independently while still meeting objectives.
  
• Experienced in visualization techniques including visual story telling with data and understanding of business needs and processes.
  
• Experience in effective and compelling communication to internal and external business partners.
  

What other skills/experience would be helpful to have?

• Six Sigma Methodology training
  
• Experience in Tableau, SQL, Visio, Co-Pilot
  

What are the working conditions and physical requirements of this job?

• General office demands
  
  

ENT3300 - Process Improvement Analyst

Job Grade
10

Pay Range:
$64,900.00 - $108,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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