Data Center Technician, DCC Communities

Job ID: 10389865 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed. Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on your analysis of operational issues. Help train and onboard new team members. Physical Requirements Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds. Work in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). Travel Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Solve problems at their root and understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Work shift work that will include days, nights, weekends, and holidays; traveling within and outside of the regional work area is required; have a reliable personal vehicle and valid driver's license. Basic Qualifications High school or equivalent diploma. 1+ years of computer/server hardware troubleshooting or related IT experience. Ability to work on a flexible schedule including days, nights, and/or weekends. Preferred Qualifications Experience managing work and priorities through a ticketing system. Experience working in a Data Center environment. An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering). Understanding of network design, protocols and layer 1/2 troubleshooting. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr