Director of Operations

Reports to: General Manager, Position is Exempt Accepting Applications through June 30 th or until filled. THE ROLE The Hotel Manager reports to the General Manager. It is critical the person in this position possesses a diverse knowledge of Rooms Division operations and is willing to dive into the day‑to‑day operation, while balancing and directing the long‑term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. We are a young company that is in hyper‑growth, so having the ability to be a soldier is as critical as being a general. As the Hotel Manager, you will support and lead Engineering, Front Office, Housekeeping, and Valet. You will develop and lead the pre‑opening and post‑opening planning to ensure innovative guest experiences, delivery of outstanding guest service, and build a dynamic team. Your presence should be as regular in the lobby and floors as it is in the office. You will also actively develop trusting and transparent relations with the fellow leaders and associates of the hotel. As a leader within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open‑minded – no egos are allowed. WHAT YOU WILL DO Uphold and model the company’s principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality Active participant in the interviewing, hiring, training, scheduling, coaching, and motivating associates in Engineering, Front Office, Housekeeping and Valet to create an environment that nurtures ideas and develops future talent for succession planning in the hotel operation Demonstrate passion and aptitude for all aspects for a guest’s experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; serve as the shepherd of all on-property experiences and able to uncover the details that will add a special touch for guests and associates that turn into a fond memory Participate in and/or leads daily briefings, weekly leadership meetings in your divisions, and monthly departmental staff meetings to further develop ideas and objectives with the team while simultaneously providing constructive feedback and strategizes to overcome and correct any previously missed opportunities Assigns associates to complete the needed activities for the day and inspects their accomplishments; and monitors associate activities to ensure standards are achieved, and associates feel supported and valued to meet and exceed guests’ needs Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel; Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates; respond swiftly and effectively in any hotel emergency of safety situations; and verifies all associates are trained and following proper emergency procedures and responses Fluent in operational metrics, KPI’s and P&L’s and demonstrates critical thinking skills by connecting those with operational observations; provides coaching and corrective action that targets root causes of issues and the highest priorities in the operation of your divisions Participate in all leadership meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to your divisions at the highest leadership level to demonstrate commitment to the success and innovation of the hotel Works directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships Champion Aparium divisional and hotel wide initiatives and best practices (e.g., Lobby Ambassador, Property Walks, and Manager on Duty programs)by ensuring you take the time to communicate and/or train on the purpose of purpose of each initiative. Communicate regularly with the General Manager to provide updates and align on priorities, discuss plans, and request for any additional resources to support the operations; and any additional tasks and responsibilities as requested by the General Manager in support of a successful operation WHAT YOU WILL NEED Passion for the People, Place and Culture of our community, love of Guest Service also required Minimum of three (3) years’ experience of management responsibility, within upscale, lifestyle or luxury hospitality companies Adaptable interpersonal skills to communicate and address all associate levels of the hotel Professional proficiency of the English language in reading, writing and verbal communication Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals Pre‑opening experience as an operating division head or department head preferred Due to the cyclical nature of the hotel industry, associates may be required to work varying schedules to reflect the business needs of the hotel SALARY: $115,000.00 to $135,000.00 WHO WE ARE Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate. Opening itself to the city and to the Rocky Mountains beyond, Populus is designed to become an energetic new social center in downtown Denver. Located on a prominent corner site, the building greets the neighborhood equally on all three sides, welcoming visitors and residents and connecting Denver’s civic, arts, and commercial districts. With its bold facade and inviting arched entrances on each side, Populus establishes a lively and welcoming new destination in downtown Denver. The hotel will be home to two signature food and beverage outlets, a ground floor restaurant and rooftop bar. The thirteen-story building includes 265 guest rooms, mezzanine meeting rooms and breakout spaces, a state of the art fitness and wellness center, and a commitment to sustainability and community unmatched by any other hotel in Denver. The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer. #J-18808-Ljbffr