Global Travel Specialist

Global Travel Operations Specialist

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniquenessand we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

We are seeking a Global Travel Operations Specialist to oversee the operational delivery and continuous improvement of Capital Group's global travel program. You'd serve as the primary liaison between internal stakeholders and external partners, overseeing travel systems, vendor performance, and program execution while leveraging data, automation, and AI to drive efficiency, results and satisfaction with the travel program. Operating with a high degree of autonomy, the Specialist leads global initiatives that enhance traveler experience, strengthen compliance, and optimize program performance, while ensuring effective risk management and adherence to global safety protocols.

Primary responsibilities/essential functions:

• Execute and drive delivery of the corporate travel program, acting as the primary liaison between internal stakeholders and external travel partners (e.g., Travel Management Company, airlines, hotels), and independently managing day-to-day operations and issue resolutions.
• Own and optimize travel booking tools and platforms, ensuring appropriate configuration, functionality, policy alignment, and effective user experience.
• Manage vendor performance and relationships, monitor service levels and key performance indicators, and work directly with suppliers to resolve issues and drive continuous improvement.
• Exercise independent judgment and discretion in resolving complex travel-related issues, including guideline interpretation, supplier terms, and service disruptions, determining appropriate courses of action with operational, financial, associate experience and compliance implications.
• Identify and implement process improvements, including the use of AI and automation, to enhance efficiency, scalability, and the traveler's experience.
• Execute global travel initiatives, communications, and training efforts, supporting program adoption, compliance, and continuous improvement.
• Analyze travel data and program performance, identifying trends, risks, and cost-saving opportunities, and translating insights into actionable enhancements.
• Support travel risk management and duty-of-care efforts, including traveler tracking, disruption response, and applying sound judgment in time-sensitive situations.
• Produce dashboards and reporting to monitor performance, compliance, and sustainability, supporting informed decision-making and program transparency.
• Performs additional responsibilities as assigned.

You have 3+ years of experience in corporate travel management, preferably within a global program environment, with strong knowledge of travel operations, policies, and supplier engagement and negotiations.

You have exceptional interpersonal skills with the ability to build relationships across all levels, negotiate effectively, and influence decision-making.

You bring strong communication skills and a hospitality-driven mindset, capable of effectively supporting and influencing travel arrangers, travelers, and key stakeholders to deliver a seamless, high-quality end-to-end travel experience.

You have proven ability to manage relationships with travel vendors and partners, monitor performance against service-level agreements, and drive accountability through data-driven insights and collaboration.

You are skilled in Concur Travel and other booking platforms; familiarity with AI-enabled tools and emerging technologies in travel.

You have strong program and project management capabilities, with proven success in driving cost efficiencies, enforcing travel policies, and resolving complex issues.

You are adept at data analysis, benchmarking, and applying innovative solutions to optimize travel operations.

You are knowledgeable in global travel regulations, risk management, safety and security protocols, and digital transformation trends.

You demonstrate sound judgment, challenge the status quo, and proactively identify opportunities and solutions for program enhancement.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.