Service Coordinator

Description


Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

Position Hours: 8:30am-5:00pm

The service coordinator will be deeply involved in the work order process for our Service department, including opening/maintaining/closing work orders in our Service Link program, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling Service and Safety Letter work (similar to recall), customer purchase order requests, filing to history files. This position will be involved with the warranty process including warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling. This position will also include taking and making phone calls to customers.

COMPETENCIES:

• Strong computer skills, including typing and keyboarding, and the ability to use MS Word, Excel, and other computer programs.
• Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have good decision-making and a strong desire for follow-up and attention to detail.
• Excellent customer service skills are required.

JOB QUALIFICATIONS:

• High School Diploma or equivalent is required.
• Prior clerical experience in a service department, in a related field, is preferred.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:

• 401(k) Match and Employer Discretionary Contribution.
• There are two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.