Scheduler

Scheduler

The service center is the main point of contact for all campus maintenance concerns. This position receives and analyzes work requests and trouble calls, creates processes, and prioritizes detailed work orders, dispatches appropriate work crews and operates the computerized work order system. The position provides status updates on in progress work orders. Support is provided for the Lock Shop by cutting and issuing keys, maintaining key issuance records and reports, providing key sets for various contractors, providing and updating key sets for Facilities Management personnel, University Police Department personnel, and Information Services personnel, and overseeing the operation of the new campus-wide computerized ID Card Access/Perimeter Door Security system. The position provides scheduling support as needed for all Facilities Management shops and other areas within Facilities Management.

Facilities Management Service Center-40%

Receives and interprets detailed service requests and trouble calls from campus departments and assigns them to appropriate shop or contractor. Accesses and operates computerized work order systems and assigns work orders to the appropriate shop. Creates and logs callback work orders in computerized work order system. Operates two-way radio system by dispatching numerous work crews to urgent calls for service. Delegates work to other employees as necessary to accomplish tasks. Answering multi-line telephone, typing documents, filing as necessary, and assisting walk-in customers is also required. Trains and supervises numerous student employees in Service Center operations.

Key Issuance/Record Keeping-20%

Identifies appropriate key(s) for access to requested area(s), verifies authorized signatures for key issuance, and cuts a new key if required. Replaces broken or lost keys for key holders by cutting a new key, and in the case of a lost key, verifies key issuance signature authority to confirm that the key in question should be reissued. Creates and appropriately files key envelopes for returned keys. Updates and files key envelopes for returned keys. Updates computer key information and key physical paper information databases. Prepares computerized reports for use by Facilities Management and/or by campus departments related to the key or ID Card Access either required or issued for a designated building, room, or person. Establishes key issuance policies to ensure continuity in key issuance procedures. Maintains security of campus by enforcement of key issuance policies. Trains and supervises numerous student employees in the cutting and issuing of keys following key issuance policies.

Key Maintenance-10%

Provides key sets for Facilities Management personnel, Information Services personnel, University Police Department personnel, and all other departments and temporary or seasonal personnel who require key sets by cutting and assembling into sets those keys which are essential for designated personnel. Maintains computer database for key set issuance. Inventories all key sets periodically to ensure accurate record keeping, and to replace worn or missing keys.

Liaison Between Facilities Management and Campus Community-10%

Assists callers and walk-in customers. Advises building representatives of necessary utility outages (e.g. water, electrical), listens to complaints and/or concerns about services provided by Facilities Management from customers and offers possible resolution. Provide updates regarding progress of work orders and related matters.

Card Access-10%

Operates and continually updates the computerized card access system. Schedule and perform minor service and adjustments for hardware and schedule locksmiths to service larger issues. Program ID cards for authorized users, schedules for lock/unlock times for buildings.

Building Automation System-5%

Operate the building automation system computer to control heating, air conditioning, security alarms, fire alarms and lighting systems in all campus buildings.

Other Duties-5%

Contacts and exchanges information with outside contractors, including pest control, roofing, elevator, glass, etc., for workorders requiring their attention.

Minimum Qualifications: per Classified system

Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans for all full-time positions. Employees at UNC receive sick leave, and other leave options may be available based on position. Full-time employees are eligible to receive tuition waiver benefits, as well as dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.

The University of Northern Colorado is a public doctoral/research institution located in Greeley, Colorado. UNC's commitment to education began in 1889 and continues to be a transformational force for our students. Recognized as a top university for social mobility, UNC is proud to be a Hispanic Serving Institution and to serve more than 44% of our undergraduates who are the first in their family to attend college. UNC is also committed to providing our faculty and staff with the support they need to succeed as professionals, educators, and in life. Please visit UNC's Career Hub, to learn more about UNC's strategic plan, school programs, and employee benefits. Go Bears! EEO Statement The University of Northern Colorado offers an educational and working environment that provides equal opportunity to all members of the UNC community. In accordance with federal and state law, UNC prohibits unlawful discrimination, including harassment, based on race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. UNC also prohibits discrimination based on gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure UNC's compliance with this policy.

ADA Accommodations The University of Northern Colorado is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to View phone number on click.appcast.io or View email address on click.appcast.io.

Background Check Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire. This position is contingent on funding from the Colorado State Legislature, approval by the Board of Trustees, and subject to the policies and regulations of the University of Northern Colorado. Clery Act In compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online. A paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.