Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Glenroads Veterinary Clinic

Bettendorf, IA

Full time: 4-day work week and every other Saturday, additional hours available to cover vacations and team absences

Who we are

Glenroads Veterinary Clinic, a Thrive Pet Healthcare partner, is a busy, canine and feline veterinary practice in Bettendorf, Iowa, dedicated to exceptional client service and high-quality patient care. We are a close-knit team that enjoys working together, supporting one another, and caring for pets and the families who love them.

Glenroads is seeking a friendly, compassionate, and organized Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating a positive experience for pets and their families while supporting our veterinary team.

Why Join Glenroads Veterinary Clinic?

We are a community-focused practice dedicated to providing exceptional veterinary care with compassion. We value teamwork, emotional intelligence, professional growth, and a healthy work-life balance. Our team is committed to creating a supportive environment where employees, clients, and patients feel welcomed and respected.

If you love helping people and pets and enjoy working in a team-oriented environment, we'd love to hear from you!

Responsibilities

• Greet clients and patients with professionalism and compassion
• Answer phones, emails, and client inquiries
• Schedule and confirm appointments and surgeries
• Maintain accurate electronic medical records
• Process payments and review invoices with clients
• Assist with prescription and food order requests
• Educate clients on preventive care, hospital services, and pet wellness products
• Collaborate with veterinarians and support staff to ensure excellent patient care

Qualifications

• Previous customer service experience required
• Veterinary hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Positive attitude and strong attention to detail

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$16-$19/hr​​​​​​-Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time off including parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Mental health benefits including coaching and therapy sessions
• 401k program

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.