Accounts Receivable Specialist

Accounts Receivable Specialist

JW Nutritional LLC Corporate Office - Allen, TX 75013

Job Duties

• Monitor AR email box daily, addressing all customer inquiries and creating invoices accurately and in a timely manner
• Review Purchase Orders and Packing Slips thoroughly, ensuring customer charges are valid, accurate and complete
• Respond to and resolve all customer invoice issues, including invoice-to-PO/Packing Slip discrepancies as well as invoice-to-customer receiving slip discrepancies in a timely manner
• Ensure all customer credits are entered into Quickbooks and are documented by the customer rep, approved by the QA team and communicated to the customer in a timely manner
• Ensure accuracy and completeness of monthly transactions by reviewing and reconciling monthly customer billing report from Quickbooks to the Warehouse team's monthly shipping log total
• Verify all customer accounts are actively being used and have Forms W9 attached to their customer account in Quickbooks
• Review and reconcile the AR Aging Summary to the GL for each month end
• Enter new customer information into Quickbooks upon receipt of completed Customer Onboarding Documents, and attach the documents to the customers Quickbooks file
• Perform revenue and delinquency analysis on a monthly basis
• Stay on constant lookout for possible missed revenue on last-minute shipments, testing fees and warehouse storage charges incurred pursuant to any alternative Payment Agreements
• Perform standardized collection process, including assessing customer delinquency, emailing delinquent customers, monitoring customer deposits and reporting delinquency status and bad debt risk to the leadership team
• Initiate bringing issues to the attention of management once made aware of an issue and its magnitude has been identified and documented
• Update and expand AR knowledge by participating in educational opportunities and researching best practices
• Assist with implementation of AR process improvements
• Collaborate with internal and external partners as needed while performing all above-listed tasks

Reports To: Accounting Manager and Chief of Staff

Qualifications

• Proficient with Quickbooks or other ERP systems
• Proficient with Microsoft Excel
• Proficient with Google Gmail
• Strong organizational skills
• Strong data entry skills
• Strong attention to details
• Strong analytical skills
• Excellent communication skills
• Commitment to excellent customer service internally and with customers
• Growth mindset with sense of curiosity, initiative, and determination

Experience:

• High school diploma required; Bachelor's in accounting preferred
• 1-5 years of experience performing a wide variety of accounts receivable duties