Shift Manager - Surveillance - Full Time

Shift Manager - Surveillance - Full Time

Job Category: Gaming - Surveillance

Full-Time

On-site

Tiverton, RI 02878, USA

Description

Responsibilities:

• Organize routine random surveillance, special surveillance, and audit surveillance as requested or required.
• Organize and participate in routine floor observations of all or any assigned area to detect violations of law, policy or procedure (physical observation).
• Perform special surveillance CCTV intensive dedication, close observation of a target game, team member, or patron and any excluded patrons and employees. Also produces reports on all incidents for management review.
• Organize current information on known cheats, counter scams and methods via published documents, direct contact, and other surveillance departments.
• Maintain familiarity with Rhode Island Lottery Video Lottery Terminal Procedures and Bally's Tiverton policy and all appropriate department procedures.
• Testify in procedures stated above as required and attend court hearings and other legal matters as required. Revised on: November 6, 2025
• Coordinate all recordings and documentation of casino as requested by surveillance management for adjunct departments occurring on individual shifts.
• Understand and operate all surveillance CCTV, videotape, camera switching, reprogramming equipment, and use of all computer equipment.
• Work with the Director of Surveillance to establish policies and procedures for monitoring compliance with the Rhode Island Lottery, state and local law enforcement.
• Administer department policies, procedures, objectives, and standards.
• Schedules, evaluates, counsels, disciplines, and trains staff members while promoting teamwork.
• Maintain strict confidentiality within the established guidelines.
• Performs additional duties as required.

Working Conditions:

• Work indoors in cramped quarters, frequently in climate-controlled environment

Target Salary Range: $55,000

Qualifications

Experience:

Two years Surveillance operator experience

Two years knowledge of monitor room equipment

Broad knowledge of casino procedures and gaming regulations

Previous supervisory experience preferred

Licenses & Certifications:

RI Lottery License Ops

Equal Opportunity Employer