Fulfillment Associate

Job Description

Job Description

Job Title : Fulfillment Associate
Pay Rate: $17/hr
Location : Pangea Reptile - Zeeland, Michigan
Department : Operations - Fulfillment
Reports to : Fulfillment Lead
Employment Type : Full-time

Position Overview:

We are looking for a highly motivated and detail-oriented Fulfillment Associate to join our team at Pangea Reptile. In this role, you will be responsible for supporting the daily fulfillment operations to ensure orders are processed, packed, and shipped efficiently and accurately. The ideal candidate will demonstrate a strong attention to detail, a commitment to quality, and the ability to work collaboratively in a fast-paced environment. This position is critical to maintaining the smooth operation of our fulfillment processes, especially during peak seasons. Additionally, the role may require flexibility to assist in other departments as business needs dictate.

Key Responsibilities:

Order Fulfillment & Shipping:

• Accurately pick, pack, and prepare orders for shipment, ensuring all items meet quality standards.
• Ensure all orders are shipped on time, with attention to deadlines, especially during peak seasons (e.g., Thanksgiving to Christmas).
• Monitor and address any issues in the fulfillment process, ensuring orders are completed in a timely manner.

Inventory Tracking & Accuracy:

• Assist in maintaining accurate inventory records by conducting cycle counts and helping identify discrepancies.
• Work closely with team lead to ensure stock levels are accurate and items are readily available for fulfilling orders.
• Report any inventory issues, stockouts, or overstock situations to the Fulfillment Lead.

Quality Control & Packaging:

• Ensure all items are properly packed to prevent damage during transit, following packaging guidelines and best practices.
• Conduct final checks on orders for accuracy and completeness, ensuring correct items, quantities, and customer information.
• Maintain clean and organized workstations, adhering to safety and 5S standards (Sort, Set in Order, Shine, Standardize, Sustain).

Flexibility to Support Other Departments:

• Assist in other departments when business needs dictate, ensuring continued smooth operations across the organization.
• Adapt quickly to new tasks and collaborate with other departments as needed to meet shifting priorities.

Collaboration & Team Support:

• Work closely with the Fulfillment Lead and other team members to prioritize and fulfill orders.
• Communicate any delays or issues affecting fulfillment timelines and collaborate with team members to find solutions.
• Support the team during busy periods, such as during high-demand seasons (Black Friday, Cyber Monday, etc.), by maintaining a strong focus on efficiency and teamwork.

Process Improvement:

• Participate in training sessions and contribute to continuous improvement efforts by identifying ways to streamline processes and reduce waste.
• Follow Standard Operating Procedures (SOPs) and contribute ideas for process optimization.

Adherence to Safety & Company Policies:

• Follow all safety protocols and best practices to maintain a safe working environment.
• Ensure compliance with all company policies, including attendance, timekeeping, and dress code.
• Blackout Dates: Time off requests will not be approved during key peak periods, including but not limited to Black Friday, the weekend following Thanksgiving, the week of Cyber Monday, and the week of the Full Inventory Audit, to ensure adequate staffing and uninterrupted operations.

Physical Requirements:

• Ability to stand, walk, and lift up to 50 lbs as needed.
• Flexibility to work extended hours, especially during peak periods.