Senior Client Service Manager Fire Systems

Job Family: Buildings Req ID: 508280 Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area. We are improving how we live, work, and move today and for the next generation. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. As a Client Service Manager, you will: Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention Balance time between on‑site customer interactions and back‑office responsibilities, full time in customer site Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio Develop service delivery plans with the customer to provide service agreement scope of work Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals Maintain excellent organizational and interpersonal skills You will make an impact with these qualifications: Basic Qualifications: High school diploma or state‑recognized GED 5+ years of on‑the‑job experience working within the Building Technology industry Engineering fire alarm systems NICET Level 1 certification required Experience with Microsoft Office and business software systems Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Preferred Qualifications: NICET Level II preferred Associate degree from a two‑year/technical college or bachelor’s degree 8+ years of experience in the building technology industry Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. You’ll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: The pay range for this position is $82,538 - $141,494 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Organization: Smart Infrastructure Job Type: Full-time Category: Customer Services #J-18808-Ljbffr Siemens