Senior Manager, Operations

About Checkr Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic. About The Role Truework, recently acquired by Checkr, provides access to crucial employment, income, and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry dominated by legacy incumbents and outdated processes with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while leveraging core business strengths. We are hiring a Sr Manager, Operations to lead our Manual Verifications team – an essential function that delivers high‑quality service and ensures each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month. What you’ll do Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base Serve as a company and product expert, representing the team and its service externally to customers Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members Identify and spearhead product and operational improvements in close collaboration with Product, Engineering, and Customer Success teams Partner with executive leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross‑functional deliverables What you bring 7+ years or more of management experience in operations or a related production field 5+ years of experience in a people management role (managers and individual contributors) 2+ years of experience in leading projects or peers to achieve common goals Proven experience building, scheduling, managing and scaling high‑performing teams Outstanding organizational, planning, and problem‑solving skills with the ability to prioritize multiple issues and produce solutions Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients Strategic and process‑oriented; takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies Mentorship and data‑driven problem solving; develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions Collaborative and communicative; works cross‑functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates Organized and adaptable; balances priorities, meets deadlines, delivers quality work, and effectively responds to change An A‑player mindset with a strong bias for action – you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On‑target Earnings OR Base Salary range (Nashville, TN): $113,000—$141,000 USD What We Offer A fast‑paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend Workplace located at Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile with expectations to work from the office 3+ days a week Relocation stipend may be available for those willing to relocate to a Checkr hub location Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on click.appcast.io or View email address on click.appcast.io). #J-18808-Ljbffr