Sales Support Representative

POSITION SUMMARY

The Sales Support Representative is instrumental in driving revenue growth by providing high-level support to the

sales team, streamlining sales processes, and helping identify new business opportunities. The ideal candidate will

have a strong understanding of sales operations, be highly organized, and demonstrate a proactive approach to

supporting sales initiatives and optimizing performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Act as a key liaison between the sales team and other departments (e.g., marketing, operations, finance) to

ensure smooth communication and effective sales execution.

 Provide strategic support to the sales team by preparing quotes and other sales-related documents.

 Maintain and update customer records, sales data, and other relevant information.

 Ensure that orders and/or requests are processed accurately and in a timely manner.

 Collaborate with account managers to identify opportunities for upselling, cross-selling, and expanding existing

customer relationships to drive additional revenue.

 Respond to custom inquiries and resolve issues related to orders, account statuses, and other sales-related

concerns.

 Analyze sales data and performance metrics to identify trends, gaps, and opportunities for revenue growth.

 Ensure that all sales activities are documented and tracked in the CRM system (e.g., Salesforce) to maintain

accurate records and reporting.

 Support the development of targeted sales campaigns and strategies designed to increase revenue within key

verticals or customer segments.

 Provide ongoing feedback to the sales team on customer pain points, preferences, and buying behaviors to

tailor sales approaches for maximum impact.

 Coordinate with finance and operations teams to ensure accurate pricing, contracts, and delivery schedules to

meet customer expectations and revenue goals.

 Track and monitor account performance, ensuring that client goals and KPIs are being met.

 Source product request from suppliers through various channels.

 All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES

 1+ years of experience in sales support, sales operations, or related roles, with a proven track record of

contributing to revenue growth.

 Experience working with sales teams in a B2B or enterprise sales environment.

 Familiarity with automation tools or sales performance analytics platforms.

 Strong understanding of the sales lifecycle and how sales support functions impact overall revenue.

 Proficient in using CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools.

 Excellent communication, organizational, and problem-solving skills.

 Ability to analyze sales performance data and provide actionable insights to drive growth.

 Strong attention to detail with the ability to manage multiple tasks and projects simultaneously.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.