Call Center Lead - Night ATL Command Center

Job Description Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care that provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Responsibilities The Lead Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services. The Call Center Lead will oversee the call center specialist handling inquiries related to behavioral health services, crisis intervention, and support. Provides training, monitoring call quality, managing escalated cases, developing protocols for handling sensitive situations, and ensuring compliance with regulations related to patient confidentiality and data protection. Analyzing call center data and trends to identify areas for improvement and implementing strategies to enhance service quality. Collaborating with other departments within the organization, such as clinical staff and administration, to ensure seamless coordination of care for patients. Participating in the recruitment and onboarding of new call center staff. Benefits Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans (K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its + Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, annual revenues were $.8 billion in 4. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately , employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Education required : High School diploma/GED. Preferred: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services. Licensure and certification required : N/A Experience required : Two (2) years of related experience working in a call center, providing customer service and performing data entry required. Able to multitask. Preferred: knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management. #J-18808-Ljbffr Behavioral Health Connections