IT Help Desk Technician
Virginia Department of Human Resource Management
IT Help Desk Technician
Title: IT Help Desk Technician
Agency: VP Digital Transformation & Technology
Location: Norfolk, VA
FLSA: Exempt
Full Time or Part Time: Full Time
Additional Detail
Job Description: This position provides customer service and support to all ODU faculty, staff, and students who receive the technology services provided by ITS. The customer's ability to use those services and their total technology experience are directly impacted by the quality of customer service provided. This position will develop and maintain online technical support and documentation using various web-based technologies.
Minimum Qualifications: Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution. Demonstrated knowledge of Microsoft operating systems. Demonstrated knowledge of Apple operating systems. Demonstrated knowledge of personal computer (Windows and OS X) hardware and software troubleshooting and resolution. Demonstrated knowledge troubleshooting Internet-based applications. Working knowledge of technologies applicable to business processes in a customer service environment. Demonstrated ability to effectively manage time. Excellent written and verbal communication skills. Excellent research skills.
Additional Considerations: Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Vacancy posted 2 hours ago
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