Desktop Technician

Desktop Technician

We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone.

Essential Job Duties:

• Troubleshoots and repair of laptop/desktop computers and related peripherals.
• Diagnoses and troubleshoots hardware, software, network, and system issues effectively.
• Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus.
• Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access.
• Resolves technology-related difficulties experienced by faculty, staff, and students.
• Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices.
• Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.
• Utilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.
• Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.
• Familiar with common Higher Education compliance standards (FERPA and GLBA).

Additional Responsibilities:

• Coordinate with vendors to resolve problems.
• Generate and review activity reports.
• Other duties, as assigned.

Required Skills/Abilities:

• Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.
• Good written and verbal communication skills.
• Ability to explain technical concepts and train others in non-technical terms.
• Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.
• Ability to work collaboratively in a team environment.
• A strong focus on customer service.
• Good organizational skills with keen attention to detail.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.

Minimum Qualifications:

• High school diploma or equivalent.
• A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.

Preferred Qualifications:

• Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
• Associate degree or bachelor's degree in computer science or a related field
• 2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients' work evolving quickly, we're all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.

A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.

A virtual and onsite workplace . In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you're a close but not exact match with the description, we hope you'll still consider applying.

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.